Dispatcher Customer Service Representative
4 weeks ago
Join the team at McDonald’s Towing & Rescue
Our dispatchers are responsible for monitoring and maintaining records pertaining to work request, customer requests, completed work request, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for the supervisors. You will also be taking calls from our clients both on the phone and the web. As well as dispatching our drivers efficiently to the services requested by our clients.
If you’re interested in a career with us, we’d love to hear from you We have a great team environment and flexible scheduling. Come join our fast-paced team and enhance in your career with us today
Main Responsibilities
· Provide excellent customer service with every call taken.
· The ability to prioritize and answer multiple phone calls in our busy setting.
· Provide our customers with correct and accurate pricing information and processing payments.
· Collect important customer documents and scan them into the invoices.
· Directing and assisting our drivers.
· Release and maintain inventory records.
· Other duties that are assigned.
Qualifications
· Reliable, strong customer service, ability to handle stressful situations, and a professional demeanor.
· Ability to answer multiple phone calls.
· Ability to communicate, read and write in English.
· Accuracy, attention to detail, and ability to see the big picture.
· Works well under pressure.
· Computer literate.
· Acceptable background check and drug screening,
· Dispatch experience is a plus
About Us
McDonald’s Towing is a family-owned business that has been in the Kalamazoo area for 40 years. We are a leading provider in the Southwest Michigan area for providing superior professional towing, recovery, and specialized towing for police municipalities, accounts, and our everyday customers. We have a multitude of trucks ranging from light-duty to heavy-duty trucks including semis and tractor-trailers. As we continue to grow our company, we want our employees to grow and succeed as well.
Job Types: Full-time, Part-time
Schedule:
- 8 hour shift
- Holidays
- On call
- Overtime
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- call center: 1 year (Preferred)
- customer service: 1 year (Preferred)
Work Location: In person
Company DescriptionMcDonald’s Towing is a family-owned business that has been in the Kalamazoo area for 40 years. We are a leading provider in the Southwest Michigan area for providing superior professional towing, recovery, and specialized towing for police municipalities, accounts, and our everyday customers. We have a multitude of trucks ranging from light-duty to heavy-duty trucks including semis and tractor-trailers. As we continue to grow our company, we want our employees to grow and succeed as well.Company DescriptionMcDonald’s Towing is a family-owned business that has been in the Kalamazoo area for 40 years. We are a leading provider in the Southwest Michigan area for providing superior professional towing, recovery, and specialized towing for police municipalities, accounts, and our everyday customers. We have a multitude of trucks ranging from light-duty to heavy-duty trucks including semis and tractor-trailers. As we continue to grow our company, we want our employees to grow and succeed as well.-
Dispatcher Customer Service Representative
1 week ago
Kalamazoo, United States McDonald's Towing Full timeJob DescriptionJob DescriptionJoin the team at McDonald’s Towing & Rescue!Our dispatchers are responsible for monitoring and maintaining records pertaining to work request, customer requests, completed work request, charges for work performed, expenses for services performed, inventory records and other information organized and easily accessible for the...
-
Client Service Representative/dispatcher
1 week ago
Kalamazoo, United States Aire Serv Full timeAs a **Client Service Representative/Dispatcher**, you are a key member of the team and represent Aire Serv on support calls. You are responsible for scheduling service requests, dispatching technicians and handling customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees. You are self-motivated,...
-
Customer Service/dispatching/office Assistant
3 weeks ago
Kalamazoo, United States JP Heating and Air Conditioning Full timeJP Heating and Air conditioning is looking for a reliable, friendly, highly motivated, pro-active, self starting employee committed to solving our customers needs. The customer service/dispatcher will enjoy talking on the phone and interacting with people. Responsibilities include but are not limited to answering phones, dispatching technicians, setting...
-
Public Services Dispatcher
2 weeks ago
Kalamazoo, United States City of Kalamazoo, MI Full timeThe **Public Services Dispatcher **is responsible for assisting in the planning and implementation of activities involved in a functional area of the Public Services Department. This role schedules and prioritizes work assignments and service work orders, performs recordkeeping duties and prepares paperwork, as needed. The incumbent will provide technical...
-
Customer Service Representative
2 weeks ago
Kalamazoo, United States Green Bay Packaging Full timeCustomer Service Representative ID 2024-2529 Category Customer Service Division Kalamazoo Division Position Overview This is not your average Customer Service Representative position! Ever call a Company to check on your order and have to explain your situation 5 times to 4 different...
-
Customer Service Representative
4 weeks ago
Kalamazoo, United States Green Bay Packaging Full timePosition Overview: The Customer Account Specialist position (Customer Service Rep) is the point of contact for our customers and is responsible for managing the details of our customer accounts. They are expected to provide high quality, consistent and efficient service to our customers through daily interaction with clients, our outside sales...
-
Customer Service Representative
3 weeks ago
Kalamazoo, United States Green Bay Packaging Full timePosition Overview: This is not your average Customer Service Representative position! Ever call a Company to check on your order and have to explain your situation 5 times to 4 different employees because the last person you spoke with didn't enter any notes about your issues and the agreed upon solution? Do you enjoy working with Customers/ Clients one on...
-
Customer Service Representative
2 weeks ago
Kalamazoo, United States Rentokil Initial Full time**Customer Service Representative** CAROUSEL_PARAGRAPH * Kalamazoo, Michigan * Customer Service/Support * 30539 Rentokil ** Share Job** ** Job Description** **Customer Service Representative** **Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!** Griffin Pest Solutions is the largest pest control company in the world, and we are the...
-
Customer Service Representative
4 weeks ago
Kalamazoo, United States INITIAL, INC. Full time**Customer Service Representative** CAROUSEL_PARAGRAPH * Kalamazoo, Michigan * Customer Service/Support * 29582 Rentokil ** Share Job** ** Job Description** **Customer Service Representative** Griffin Pest Solutions is the largest pest control company in the world, and we are the third largest pest control company in North America. We pride ourselves on...
-
Customer Service Representative
2 weeks ago
Kalamazoo, United States INITIAL, INC. Full time**Customer Service Representative** CAROUSEL_PARAGRAPH * Kalamazoo, Michigan * Customer Service/Support * 29582 Rentokil ** Share Job** ** Job Description** **Customer Service Representative** Griffin Pest Solutions is the largest pest control company in the world, and we are the third largest pest control company in North America. We pride ourselves on...
-
Bilingual Customer Service Representative
3 weeks ago
Kalamazoo, United States Consumers Credit Union Full timeDescriptionBilingual Customer Service Representative The Consumers Credit Union team is looking to hire a passionate Bilingual Customer Service Representative to join our team. As a Bilingual Customer Service Representative, you will provide exceptional service to enhance member relationships and exceed member expectations - in-person, over the phone or...
-
Kalamazoo, United States Graphic Packaging International Full timeTitle: Customer Service Representative/Account Management Location: Kalamazoo, MI, US, 49007 Category: Customer Service and Sales Support As a result of significant growth within our organization we have an exciting opportunity available on our Customer Service team located in our Kalamazoo, MI facility. We are seeking a driven, agile, passionate Customer...
-
Kalamazoo, United States Graphic Packaging International Full timeTitle: Customer Service Representative/Account Management Location: Kalamazoo, MI, US, 49007 Category: Customer Service and Sales Support As a result of significant growth within our organization we have an exciting opportunity available on our Customer Service team located in our Kalamazoo, MI facility. We are seeking a driven, agile, passionate Customer...
-
Customer Service Representative
3 weeks ago
Kalamazoo, United States Metro Toyota Full time****REPORTS TO** : Service Director** **POSITION TYPE:** Full-time We are seeking candidates with a positive, upbeat personality who will work well both individually and as a member of a team. Excellent phone skills are required. If you are a "people person" and are looking for the opportunity to grow your customer service skills in a fast-paced...
-
Customer Service Representative
2 weeks ago
Kalamazoo, United States Metro Toyota Full time****REPORTS TO** : Service Director** **POSITION TYPE:** Full-time We are seeking candidates with a positive, upbeat personality who will work well both individually and as a member of a team. Excellent phone skills are required. If you are a "people person" and are looking for the opportunity to grow your customer service skills in a fast-paced...
-
Customer Service Representative
3 weeks ago
Kalamazoo, United States SRS Distribution Full timeThe Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers' needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building our...
-
Customer Service Representative
2 weeks ago
Kalamazoo, United States SRS Distribution Full timeThe Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers' needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building our...
-
Customer Service Representative
3 weeks ago
Kalamazoo, United States SRS Distribution Full timeThe Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers' needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building our...
-
Customer Service Representative
3 weeks ago
Kalamazoo, United States The Ample Pantry Full timeJob Summary: Join The Ample Pantry team! We have been serving Kalamazoo for over 42 years and have a high retention rate of our staff. We believe in a fun, safe, comfortable work environment and we promote teamwork and cooperation. You will have the opportunity to help customers place orders, plan their menu for events, and develop relationships with them...
-
Customer Service Representative
2 weeks ago
Kalamazoo, United States Wimsatt Building Materials - Kalamazoo Full timeThe Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers’ needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building...