Manager, 403(b) Plan Operations

1 month ago


White Plains, United States Pentegra Services, Inc. Full time
Job DescriptionJob Description

Base salaries are determined during our interview process, by assessing a candidate’s experience, skills against internal peers and against the scope and responsibilities of the position.

Job Summary: Develop and manages 403(b) Team to ensure smooth operation of plans, client relationships and advisor communications to include superior customer service, consistently meeting quotas and standards and troubleshooting/problem resolution when necessary.

Responsibilities:

  • Responsible for the direction and day to day functions of the TIAA Team
  • Develop and maintain a full understanding of the contracts, arrangements and regulatory requirements associated with providing our services with particular attention to unique requirements of particular situations.
  • Manage Team of Account Managers and Administrators as their first point of contact for resolving higher level client matters as well as office related matters
  • Possibly manage a small caseload of 5-10 clients.
  • Document, improve, and update training for new account managers.
  • Document, improve, and update processes and procedures for account managers.
  • Approve and Manage staff time off requests and ensures policy/procedures are adhered to as it relates to working from home and work schedules
  • Monitor staff performance, including performance reviews.
  • Work with HR and RVP to create Performance Improvement Plans (PIP) when an employee issue is identified.
  • Delegate work duties to staff as needed.
  • Maintain staff by recruiting, selecting, training, and retaining employees.
  • Maintain vendor relationships and determine best practices for Pentegra to better serve clients.
  • Provide staff with vendor training, 403(b), and compliance training as needed.
  • Provide service agreement oversight to ensure that terms of the agreement are being followed.
  • Ensure that SalesForce data as it relates to plans is maintained and followed.
  • Meet with team and individuals weekly or as needed to ensure timely, accurate delivery of our services.
  • Provide oversight for team’s annual workflow status and reviews with team to ensure standards are met.
  • Complete special projects as assigned

Requirements:

  • 5+ years of supervisory or management experience in the qualified retirement plan industry
  • Extensive knowledge of ERISA, IRS & DOL regulations regarding qualified plans, including 403(b) plans
  • Strong 403(b) compliance Knowledge
  • Strong organizational, communication and analytical skills
  • Maintain high level of professionalism with staff, clients & advisors
  • Positive attitude and invoke “team player” ethic in all situations
  • Able to work independently and exercise good judgment in decision making situations
  • Commitment to teamwork and professional development
  • Multiple Employer Plan experience preferred
  • Working knowledge of Relius compliance software, FT Williams Government forms
  • ASPPA designations or be willing to obtain designations
  • 3(16) Fiduciary Services knowledge a plus


  • White Plains, United States Pentegra Services, Inc. Full time

    **Job Summary**:Develop and manages 403(b) Team to ensure smooth operation of plans, client relationships and advisor communications to include superior customer service, consistently meeting quotas and standards and troubleshooting/problem resolution when necessary. **Responsibilities**: - Responsible for the direction and day to day functions of the TIAA...

  • Operations Manager

    2 weeks ago


    White Plains, United States Deraaff Capital and Raven3 Home Buyers Full time

    Job DescriptionJob DescriptionDeraaff Capital is a leading investment firm specializing in commercial real estate. With a robust portfolio of 500 units, we are committed to delivering exceptional value to our investors through strategic asset management and expansion. Our team is dedicated to excellence in operations, finance, construction, capital debt...

  • Operations Manager

    2 weeks ago


    White Plains, United States Deraaff Capital and Raven3 Home Buyers Full time

    Deraaff Capital is a leading investment firm specializing in commercial real estate. With a robust portfolio of 500 units, we are committed to delivering exceptional value to our investors through strategic asset management and expansion. Our team is dedicated to excellence in operations, finance, construction, capital debt markets, and property...

  • Operations Manager

    1 week ago


    White Plains, United States NYMG Full time

    **Our company specializes in Property Maintenance and Management throughout the Northeast, We are looking for an Operations Manager.** To be successful in this role, you should be a thoughtful leader and a confident decision-maker. Ultimately, you’ll help our company grow and thrive. This is an opportunity to join a great team and work on a variety of...


  • White Plains, United States Pentegra Services, Inc. Full time

    **Job Summary**:Maintain client/advisor relationship; perform compliance testing; contribution calculations; Form 5500 preparation and working with auditors. **Responsibilities**: - Provide high level of service to clients and advisors - Ensures all clients are receiving feedback and resolution to their inquiries on a daily basis - Interpret plan...


  • White Plains, United States Lifting Up Westchester Full time

    **Summary** The Housing Retention Specialist has the important role of assisting men and women living in shelters to find housing they can afford in Westchester County and to work with them to reduce the likelihood of returning to shelters. The Specialist assesses an individual’s budget and coaches on the importance of living within their means, locates...

  • Mechanic B

    1 month ago


    White Plains, United States Hertz Full time

    If you're looking for the benefits of joining an industry leader, with a high-charged, energy-filled environment, then you can stop looking, because you have found what you're looking for in the Mechanic B position at our Hertz Rent-A-Car location. Bring your energy, drive, and motivation to Hertz, and set your goals on cruise control! The Hertz Corporation,...


  • White Plains, United States Cloudbreak Compliance Group LLC Full time

    About Cloudbreak Compliance Group, LLC Cloudbreak Compliance Group, a leading compliance consulting firm for investment advisers, is seeking to add a full-time Finance and Operations Manager to its team. The person will be tasked with managing and overseeing all financial and operational duties within the company and will report directly to Cloudbreaks...


  • White Plains, United States Cloudbreak Compliance Group, LLC Full time

    About Cloudbreak Compliance Group, LLCCloudbreak Compliance Group, a leading compliance consulting firm for investment advisers, is seeking to add a full-time Finance and Operations Manager to its team.  The person will be tasked with managing and overseeing all financial and operational duties within the company and will report directly to Cloudbreak’s...


  • White Plains, United States Cloudbreak Compliance Group, LLC Full time

    About Cloudbreak Compliance Group, LLCCloudbreak Compliance Group, a leading compliance consulting firm for investment advisers, is seeking to add a full-time Finance and Operations Manager to its team.  The person will be tasked with managing and overseeing all financial and operational duties within the company and will report directly to Cloudbreak’s...


  • White Plains, United States Cloudbreak Compliance Group, LLC Full time

    About Cloudbreak Compliance Group, LLCCloudbreak Compliance Group, a leading compliance consulting firm for investment advisers, is seeking to add a full-time Finance and Operations Manager to its team.  The person will be tasked with managing and overseeing all financial and operational duties within the company and will report directly to Cloudbreak’s...


  • White Plains, United States Alliance Benefit Group Full time

    **JOB SUMMARY: 3(16) Account Manager - Remote** Maintain client/advisor relationship; perform compliance testing; contribution calculations; Form 5500 preparation and working with auditors. 3(16) are fiduciary responsibilities that MP's Client takes on for the Employer; this includes determining when an employee is eligible for the retirement plan; they...


  • White Plains, United States Tandym Group Full time

    A distribution company in Westchester County is actively seeking a dedicated and dynamic professional to join their staff as their new FP&A Analyst. In this role, the FP&A Analyst will prepare financial analysis and business analysis of financial statements and internal capital investments. Responsibilities The FP&A Analyst will: Develop strategic plan...


  • White Plains, United States Tandym Group Full time

    A distribution company in Westchester County is actively seeking a dedicated and dynamic professional to join their staff as their new FP&A Analyst. In this role, the FP&A Analyst will prepare financial analysis and business analysis of financial statements and internal capital investments. Responsibilities The FP&A Analyst will: Develop strategic plan...


  • White Plains, New York, United States Veterinary Emergency Group Full time

    WHO WE ARE Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment. WHAT WE'RE LOOKING FOR We are...


  • White Plains, New York, United States Veterinary Emergency Group Full time

    WHO WE ARE Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment. WHAT WE'RE LOOKING FOR We are...

  • Pulmonologist

    2 months ago


    White Plains, United States White Plains Hospital Full time

    White Plains Hospital Physician Associates (WPHPA), a division of White Plains Hospital with practices throughout Westchester County, is seeking Board-certified / Board-eligible Pulmonologist as it continues to grow the programs and services it offers to its community. Residency or postgraduate training candidates are encouraged to apply.White Plains...


  • White Plains, United States White Plains Hospital Full time

    White Plains Hospital Physician Associates (WPHPA), a division of White Plains Hospital with practices throughout Westchester County, is seeking Board-certified / Board-eligible Family Medicine Physician as it continues to grow the programs and services it offers to its community. Residency or postgraduate training candidates are encouraged to apply.White...


  • White Plains, United States White Plains Hospital Full time

    White Plains Hospital Physician Associates (WPHPA), a division of White Plains Hospital with practices throughout Westchester County, is seeking Board-certified / Board-eligible Primary Care Physician as it continues to grow the programs and services it offers to its community. Residency or postgraduate training candidates are encouraged to apply.White...


  • White Plains, United States White Plains Hospital Full time

    White Plains Hospital Physician Associates (WPHPA), a division of White Plains Hospital with practices throughout Westchester County, is seeking Board-certified / Board-eligible Family Medicine Physician as it continues to grow the programs and services it offers to its community. Residency or postgraduate training candidates are encouraged to apply.White...