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Part-Time Teller
3 months ago
- Assist with opening and closing daily under dual control.
- Process teller transactions, credit card advances, scan checks, and successfully balance daily.
- Place appropriate holds on check deposits/transactions.
- Process CTRs and SARs as required within regulatory guidelines.
- Process OFAC on non-member transactions and other items as required by regulations.
- Issue official checks.
- Balance and add cash to the ATM and CDM
- Review and contact negative account holders.
- Open new accounts, including IRAs.
- Scan documents into share drive and file server.
- Perform maintenance on accounts.
- Attend training sessions.
- Process teller reports.
- Respond to online and email inquiries, process online change requests.
- Monitor bad addresses by processing returned mail and electronic statement reports.
- Process deposits under dual control daily.
- Assist with dual control, balancing and adding cash to the ATM, CDM, and vault.
- Service members by walk-in, drive thru, and over the telephone.
- Enter and process debit card disputes and service from start to finish.
- Perform notary duties under State of Florida guidelines (become a notary if not currently a notary)
- Receive direction from managers and exercise judgment within defined policies and procedures
- Escalate questions and issues to more experienced teammates when required
- Engage and interact with members, teammates, and individuals to demonstrate care, build and maintain relationships, and complete requested transactions
- Identify information and sell the credit union’s products and services to meet member’s financial needs while working with teammates
- Educate and connect members to technology and share the value
- Identify potential fraud/risky accounts and take appropriate action to prevent loss
- Respond to online and email inquiries
- Open new accounts
- Attend training sessions
- Additional duties as assigned or requested.
Requirements
- 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, experience, or education
- Cash handling, customer service, and sales experience
- Ability to interact with integrity and professionalism with customers and team members
- Ability to work a schedule based upon the credit union’s needs
- Strong relationship management skills
- Proficient in cash handling management responsibilities accurately
- Well-organized, independent and able to prioritize in a fast-paced environment
- Ability to exercise good judgment, raise questions to management, and adhere to policy guidelines
Preferred Qualifications
- Assist with gathering requested documents for audits.
- Prior experience in a credit union, bank or, financial services environment is advantageous
Company DescriptionAre you passionate about helping others and looking for a career where you can make a real difference? FAMU Federal Credit Union is seeking dedicated and enthusiastic individuals to join our team. As a member-focused financial institution, we pride ourselves on providing exceptional service and fostering a supportive work environment.
FAMU Federal Credit Union is committed to offering personalized financial solutions and exceptional member service. With a strong emphasis on community involvement and financial education, we aim to empower our members to achieve their financial goals while creating a positive impact in the communities we serve.Company DescriptionAre you passionate about helping others and looking for a career where you can make a real difference? FAMU Federal Credit Union is seeking dedicated and enthusiastic individuals to join our team. As a member-focused financial institution, we pride ourselves on providing exceptional service and fostering a supportive work environment.\r
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FAMU Federal Credit Union is committed to offering personalized financial solutions and exceptional member service. With a strong emphasis on community involvement and financial education, we aim to empower our members to achieve their financial goals while creating a positive impact in the communities we serve.
