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Customer Services Representative

3 months ago


Charlotte, United States Pathfinders, Inc. Full time
Job DescriptionJob Description

Pathfinders Inc is seeking highly motivated individuals to join our client for a contract opportunity in Charlotte, NC

*Must live within 60 miles of Charlotte, NC

Responsibilities:

  • Conduct outbound calls to potential customers
  • Handle customer service inquiries and problems
  • Receiving inbound customer calls
  • Identify what are the customer’s needs and then route them to the appropriate department
  • Handling a blended call center environment with make outbound and taking inbound calls
  • This position supports sales and is centered on different client campaigns related to corporate needs
  • Document all call information accurately in the system

Requirements:

  • High School Diploma or GED required
  • 1 to 2 years of related experience
  • Excellent communication and interpersonal skills.
  • Proficient in outbound calling techniques
  • Outbound dialing, upselling experience preferred
  • Telemarketing, timeshare, cold calling phone sales is a plus
  • Mortgage, Banking, Financial industry experience is a plus
  • Ability to handle a fast paced environment and able to multi-task

Job details:

  • Full time: M-F
  • Pay: $18.00-$19.00
  • Job type: Remote -flexible shifts between 8am-11pm EST
Company DescriptionAbout Pathfinders, Inc.

Pathfinders, Inc. was established in 1997 as a full service staffing solutions provider. Pathfinders was born from a single idea: Our founder wanted to create a company with the capabilities of a national staffing provider but with the customer service and personality of a local provider. We connect the area's best talent with the area's best companies

Inc. 5000 winner - 5 years
Philly's Fastest Growing Companies - 5 yearsCompany DescriptionAbout Pathfinders, Inc.\r
\r
Pathfinders, Inc. was established in 1997 as a full service staffing solutions provider. Pathfinders was born from a single idea: Our founder wanted to create a company with the capabilities of a national staffing provider but with the customer service and personality of a local provider. We connect the area's best talent with the area's best companies\r
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Inc. 5000 winner - 5 years\r
Philly's Fastest Growing Companies - 5 years