Homeowner Support Representative

3 months ago

San Ramon, United States The Helsing Group, Inc. Full time
Job DescriptionJob Description

The Helsing Group, Inc., a leader in the Community Association Management Industry, is looking for the very best Customer Service Representative to join our firm in its San Ramon office. Our ideal candidate professional, enthusiastic, and passionate about providing outstanding service.

Responsibilities

  • Manage and respond to a high volume of inbound telephone calls and emails from Homeowners, Vendors, Board of Directors, and others
  • Document all calls and emails into our proprietary management software, in an accurate, thorough, and concise manner
  • Respond to those calls and emails that are within the scope of responsibility of Customer Service to proactively resolve requests, concerns, and issues
  • Dispatch calls and emails that are outside of Customer Service scope of responsibility
  • Scan and document all incoming postal mail following established company procedures
  • Process and track Clubhouse Reservations and Key Fob Orders
  • Perform other administrative duties as needed with enthusiasm and positive attitude
  • Demonstrate good business acumen by placing a high value on operational excellence
  • Demonstrate outstanding communication skills in all interactions

Skills Required

  • Excellent verbal communication skills, including phone etiquette and people skills
  • Excellent written communication skills, including grammar and spelling
  • Proficient using computers, including using MS Office Suite and Adobe Acrobat
  • Willingness to receive direction and follow verbal and written instructions
  • Flawless reliability, attendance and punctuality
  • Ability to function effectively without direct supervision
  • Ability to develop effective working relationships with coworkers and clients

Hours are Monday – Friday, 8:00 a.m. – 5:00 p.m.

This is a full time, 40 hours per week position. Overtime will be required to keep up with company deadlines and workload.

Successful applicant must pass a background screening investigation.

To apply for the Customer Service Representative position, you must submit a resume along with a cover letter which explains why you are a good candidate for this particular position. Submissions that do not include both a cover letter and a resume will not be considered.

If your skills, enthusiasm, and professionalism are consistent with the above requirements and commensurate with our reputation as a leader in the industry, we want to hear from you

 

Company DescriptionAt The Helsing Group we help our clients and employees reach success. We value team members who are looking to become experts at their craft and are willing to go above and beyond to service our communities. We provide comprehensive training to help our employees and provide opportunity for growth and careers in the Common Interest Development Industry. Ethical, loyal, and dedicated candidates will enjoy significant success and long careers with the company and ultimately become employee owners through our ESOP (Employee Stock Ownership Program). From advising our Boards in governance matters, assisting homeowners in their daily needs, and consulting through reserve studies and maintenance services - our range of services are result oriented and lead the industry.Company DescriptionAt The Helsing Group we help our clients and employees reach success. We value team members who are looking to become experts at their craft and are willing to go above and beyond to service our communities. We provide comprehensive training to help our employees and provide opportunity for growth and careers in the Common Interest Development Industry. Ethical, loyal, and dedicated candidates will enjoy significant success and long careers with the company and ultimately become employee owners through our ESOP (Employee Stock Ownership Program). From advising our Boards in governance matters, assisting homeowners in their daily needs, and consulting through reserve studies and maintenance services - our range of services are result oriented and lead the industry.

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