Service Desk Technician

4 weeks ago

West Nyack, United States The Salvation Army Full time
Job DescriptionJob Description

This position requires exceptional customer service, communication and organizational skills, a strong working knowledge of PC’s, Mac's, mobile devices and related peripherals with keen attention to detail and the ability to prioritize responsibilities.

The responsibilities shall include, but not be limited to, the following:

1.       Provides Level 1 technical support for customers at the Territorial Headquarters facility and the Eastern territory as needed. Level 1 support includes desktop, printer, peripheral support, network troubleshooting on the client side, Microsoft365 client support, communications systems (e.g., Content systems, MS Teams, email), installing and configuring approved applications and software. Additionally, processing supervisory approvals to modify Directory service system and user configurations, mobile device support, website access, facilitating and supporting client remote access. 

2.       Candidates must possess a minimum of three years of hands-on experience with POS (Point of Sale) systems. This includes proficiency in managing, troubleshooting, and ensuring the smooth operation of POS software and hardware. Experience should cover a variety of systems, demonstrating a strong understanding of transactional processes and data security relevant to point of sale operations. The role requires effective problem-solving skills and the ability to provide support and training to users on POS functionalities. Knowledge of integrating POS systems with other technologies such as inventory management and customer relationship management platforms is also desirable.

3.       In addition to general Level 1 support, serve as the point of contact for desktop imaging, troubleshoot and resolve Notes and Outlook Client issues and provide Mac support.

4.       Deploys new computers and peripherals to users, installs and configures applications.

5.       Creates, manages, updates, and tests images required for the desktops and laptops in the USE service portfolio.  Provides images to USE IT Commands as requested.

6.       Reviews the hardware and software requirements of Users and makes recommendations to the Service Desk Supervisor.

7.       Arranges with vendors to return damaged or incorrect equipment.

8.       Arranges warranty and out-of-warranty service as appropriate.

9.       Registers software as appropriate.

10.   Some travel may be required to the ARC sites. 

11.   Occasional rotational after-hours/Saturdays, and or holidays support required.

12.   Performs other duties as assigned.

 

Company DescriptionThe Salvation Army is the largest non-governmental provider of social services in America. Every year, we help over 30 million Americans overcome poverty, homelessness, addiction, economic hardships, loneliness, and exploitation through a wide range of programs and services. We serve anyone in need who walks through the doors of one of our 7,500+ service centers in almost every ZIP code, regardless of their age, race, color, religion, gender expression, sexual orientation, marital status, disability, or citizenship. In 2021, The Salvation Army was ranked second in The Chronicle of Philanthropy’s annual listing of “America’s Favorite Charities.”Company DescriptionThe Salvation Army is the largest non-governmental provider of social services in America. Every year, we help over 30 million Americans overcome poverty, homelessness, addiction, economic hardships, loneliness, and exploitation through a wide range of programs and services. We serve anyone in need who walks through the doors of one of our 7,500+ service centers in almost every ZIP code, regardless of their age, race, color, religion, gender expression, sexual orientation, marital status, disability, or citizenship. In 2021, The Salvation Army was ranked second in The Chronicle of Philanthropy’s annual listing of “America’s Favorite Charities.”

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