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Director of Clinical Operations
2 months ago
Glades Talent is working with a standout Retina Clinic in the St. Louis County looking to bring aboard a talented Director of Clinical Operations
This role is in office, but will involve frequent travel to various locations in the St. Louis area.
**Job Description: Clinical Operations Director**
**Position Overview:**
We are seeking a highly experienced and dedicated Clinical Operations Director to lead all operational aspects of our organization, ensuring the efficient delivery of high-quality patient care and the smooth functioning of all clinical and scheduling activities. The ideal candidate will have extensive experience in clinical operations management, preferably within the field of ophthalmology or retinal care.
**Reporting and Supervision:**
The Clinical Operations Director (COD) reports to the Executive Director (ED) and supervises staff in assigned functions, including all clinics, clinical training, patient services, and surgery scheduling.
**Key Responsibilities:**
1. Oversee the day-to-day operations of multiple retina clinics, including scheduling, patient flow, and resource allocation to optimize efficiency and satisfaction for patients, staff, and physicians.
2. Develop and implement standardized processes and protocols to ensure consistency and quality in clinical and scheduling operations.
3. Develop and monitor key performance indicators (KPIs) related to clinic operations, training, and clinical quality, and implement strategies to improve performance and productivity.
4. Collaborate with ED and Patient Services Manager to oversee maintenance of physician clinic rotation and approve adjustments to scheduling templates.
5. Ensure clear and consistent communication with all clinic, clinic triage and scheduling, surgery scheduling, and training staff.
6. Coordinate with Facilities Manager and Director of IT to ensure all clinic facility, equipment, and IT needs are met.
7. Assist in the design and development of new or remodeled facilities and oversee buildout when required.
8. Implement strategic initiatives as directed by the Board of Directors and the Executive Committee.
9. Maintain relationships with representatives from companies providing pharmaceutical, cleaning, medical, and equipment services and supplies.
10. Provide liaison with referring providers as needed.
11. Oversee and coordinate recruiting, interviewing, hiring, onboarding, and training for clinical staff in collaboration with Human Resources.
12. Prepare monthly reports on clinic productivity, including scheduling metrics, patient cycle times, technician workup times, and clinical encounter productivity.
13. Stay updated with regulatory requirements and ensure compliance, including training needs related to OSHA and HIPAA.
14. Develop and maintain leadership training and education for practice management in collaboration with ED and director leadership.
15. Provide operational input to strategic, long-range, and annual plans.
16. Prepare monthly operations reports and attend Board of Directors meetings to answer questions about your report.
17. Perform other duties as assigned.
**Staff Management:**
1. Attend the Director section of the monthly Board of Directors meetings and monthly management meetings.
2. Work closely with Clinic Managers, Clinic Training Manager, Patient Services Manager, and Surgery Scheduling Supervisor to ensure alignment with operational objectives and patient care impact.
3. Understand and meet internal and external customer needs through regular communication and developing positive working relationships.
4. Set and achieve goals by identifying critical needs, establishing action plans, and collaborating with others to accomplish results.
5. Maintain clear and honest communication with subordinates, other management team members, and physicians, encouraging open discussion of even the most difficult issues.
6. Constantly improve operations, processes, and service by taking intelligent risks and setting high expectations.
7. Manage from an operational perspective by understanding the impact of decisions on all areas of operations, facilitating consensual decision-making, and balancing the needs of patients, employees, physicians, and the organization.
8. Assist others in maximizing their potential by providing constructive feedback, preparing employees for potential advancement, and championing lifelong learning.
**Working Conditions:**
The Clinical Operations Director works in well-ventilated and well-lit office settings and may experience high levels of stress in meeting the responsibilities of the position. The COD must have reliable transportation to travel between the administration office and the clinics, including satellite clinics.
**Physical Requirements:**
1. Adequate corrected hearing and visual acuity to perform the essential functions of the job.
2. Must have adequate transportation for travel between clinics as needed.
3. Must be able to clearly speak English and articulate information to employees and the public.
4. Must be able to lift 50 pounds and work long periods of sitting and standing with frequent walking and bending.
**Qualifications:**
1. Bachelor's degree in business, healthcare administration, communications, or a related field. Preference will be given to candidates with Lean Six Sigma training or experience and certification, as well as Certified Ophthalmic Assistants, Certified Ophthalmic Technicians, or Certified Ophthalmic Executives.
2. Experience: At least 5 years of experience in a leadership position, preferably in an ophthalmology setting.
3. Skills:
- Proficient in Microsoft Office software, including Outlook 365 and SharePoint.
- Proficient with computers, information systems, and software applications, especially practice management and electronic health records (EHR). Preference for candidates with experience in Nextgen PM and/or Nextech EHR.
- Ability to make sound operational decisions regarding resource management, training, and clinical quality.
- Exceptional verbal, written, and visual communication skills.
- Exceptional interpersonal skills, especially with sensitive matters.
- Understanding of ophthalmology terms, with a preference for candidates with retina subspecialty experience.
4. Personal Characteristics: Excellent leadership skills, with steadfast resolve and personal integrity.
EOE
