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Analytics Implementation Specialist

3 months ago

Charleston, United States Elevar Full time
Job DescriptionJob Description

Elevar, recently acquired by Buxton, is a leading SaaS company empowering online merchants to build a robust data foundation. We simplify server-side event tracking, providing merchants with actionable insights to fuel smarter decisions, accelerate growth, and achieve their goals.

This exciting acquisition combines Elevar's expertise in online analytics and our dynamic conversion tracking solution for fast-scaling e-Commerce brands with Buxton's retail analytics prowess, creating an omni-channel powerhouse in the industry. Together, we aim to provide data-driven insights and shape the future of customer engagement across all channels.

A Web Analytics Specialist at Elevar is expected to learn on the fly with new solutions that Elevar delivers, adapt to changes in our industry (like iOS14 and server side tagging), and help maintain our expertise in onsite tagging and data collection. Your ideas and expertise are critical in our growth

The person who fills this role should enjoy working with Google Analytics, Google Tag Manager and of course - data. You will be responsible for tagging implementation projects, onboarding new customers to Elevar, troubleshooting complex tracking issues, and ensuring customers are maximizing their value out of Elevar.

Why Work Here?

  • We’re a young, ambitious company who prides ourselves on learning and solving complex challenges in the world of data collection
  • You want to learn new skills and have a voice in our product roadmap
  • Opportunity to have a big impact on our growth (we've more than 2x'd every year since 2019) and advanced your career (opportunities to grow vertically in your expertise or across other roles in company)
  • Transparent and open organization
  • Since you work so hard, no questions asked unlimited PTO for mental breaks and relaxation
  • We promote a flexible work culture for everyone, including the option to pick the time that work best for you

Our Company Values

  • Accountability: Being accountable to our customers, teammates, and ourselves is part of the core of Elevar.
  • Detail Oriented: Careless mistakes and rushed oversight can be expensive. Measure twice, cut once.
  • Positive Energy: We believe in making our work fun and being a lighthouse of positive energy for customers.
  • Healthy Life: If health is exercising, reading, spending time with family, or traveling - make time for it. Unplug and recharge. Stay balanced.
  • Keep it Real: We believe keeping it real is the best way to communicate. Express your feelings, respectfully.
  • GSD: Our work is our pride. Getting stuff done is progress in the face of perfection.

What To Expect:

  • 70% acting as an implementation specialist on a dedicated team overseeing the onboarding, implementation, and ongoing support of Elevar for an assigned set of customers.
  • 20% expanding your analytics skills, tracking knowledge, and Elevar product expertise, and then implementing these solutions across customers.
  • 10% helping with our self-serve customer base tagging questions, and being a mentor to the support team by helping with internal training and documentation

Requirements

  • Own the relationship of an assigned set of customers as part of your core team of specialists, and be the primary point of contact and voice within Elevar for analytics or tagging requests.
  • Onboarding and activate customers onto Elevar's tracking platform
  • Build and maintain strong, long-lasting relationships with your customers by understanding their tracking goals and pain points in order to deliver solutions that help improve their business.
  • Execute Google Analytics & GTM audits and implement recommended changes across client accounts.
  • Provide backup support and assistance to other analysts.
  • Be ready and excited to learn and expand your knowledge in eCommerce data tracking. Elevar is on the cutting edge of tracking and a leading voice in the industry, and we are looking for someone who is eager to learn from our experienced team.

What You'll Need

  • Self-motivated and proactive mindset.
  • 3+ years experience in a customer-facing success role (Support, Success, Account Management, or Sales).
  • Exceptional multi-tasking and context-switching capabilities
  • Strong collaboration and communication skills
  • Measurement, reporting, and other data analytics skills
  • Experience working in a startup environment
  • The desire for committing, over-delivering, and following up with customers to make sure they’re successful

Benefits

  • US Benefits effective the first day of the month following hire date
      • Health benefits, company-paid long-term disability, voluntary short-term disability, company-paid Life and AD&D insurance, voluntary supplemental Life insurance (employee/spouse/child), and health and dependent care flexible spending accounts all effective the first day of the month following the month of hire.
      • Free Virtual Medical Visits for employees and dependents enrolled in a medical plan.
    • Quarterly enrollment 401(k) Savings and Investment Plan with 50% company match up to 6% of the employee contribution. 100% vested in only 3 years
    • Paid Time Off (PTO)
    • Paid Holidays
    • Employee Assistance Program
  • Employment is contingent upon the successful completion of a background check, as we are dedicated to providing a safe and secure work environment for all Buxton stakeholders. Please note that while we value global perspectives, we are unfortunately unable to sponsor work visas at this time. Applicants must be currently authorized to work in the United States.