Implementation Specialist

2 weeks ago

Charleston, West Virginia, United States Top Line Full time
Job Summary:

As an Implementation Specialist at Topline, you will be responsible for guiding clients through the implementation process of our software solutions. This involves ensuring a smooth transition, providing training and support, and working closely with our development team to customize software as per clients' needs.


Key Responsibilities:
Lead the planning and implementation of custom software solutions for clients. Coordinate and perform data migration, system configuration, and integration as per project requirements. Provide training to clients on how to use the software effectively. Maintain clear and consistent communication with clients throughout the implementation phase. Configure DNS settings accurately according to the needs of the project. Manage multiple projects simultaneously, adhering to timelines and budgets. Develop and update documentation related to software implementation processes. Collaborate with the sales and account management team to ensure a seamless transition from sale to user feedback and work with the development team to enhance the product.

Requirements:
Bachelor's degree in Computer Science, Information Technology, or related field. Proven experience as an implementation specialist or similar role. Strong understanding of Slack, Zoom, GHL, LeadConnector, ClickUp, and DNS settings. Advanced computer skills and proficiency in Google Work Suite. Excellent communication and interpersonal skills. Ability to conduct training and presentations with ease. Strong problem-solving skills and a detail-oriented mindset. Experience with project management tools and methodologies. Ability to work in a fast-paced, deadline-driven environment. A customer-focused approach and excellent client service disposition. Eagerness to keep abreast of the latest technology trends and developments.

What We Offer:
A competitive base with a rewarding commission structure. Opportunities for unlimited growth and advancement within the dynamic work culture that values innovation, hard work, and the success of our team members. Professional development opportunities in a rapidly growing, venture-backed company. A remote working culture that values flexibility and work-life balance. Preferred Skills & Qualifications: Relevant industry experience in a custom software development company. Active Listening, Adaptability, Collaboration, Effective Communication, Emotional Intelligence, Follow-up Proficiency, Product Expertise, Technological Savviness. To join the Topline team and contribute to our leading-edge projects, please submit your resume and a cover letter detailing your relevant experience and why you are the best fit for the Implementation Specialist role. Topline is an equal opportunity employer, and we are committed to creating an inclusive environment for all employees. We look forward to discovering how your expertise and innovative thinking can help our clients and our company reach new heights.

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