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Dispatcher/Customer Service Representative
2 weeks ago
Duties:
- Provide exceptional customer service to clients and customers
- Scheduling and dispatching drivers to appropriate locations according to predetermined schedules, customer requests or immediate needs
- Relaying information such as work orders or other messages to and from crews, supervisors or management
- Using telephones or text messages to contact employees or management
- Speaking with supervisors or customers to resolve problems and requests for services
- Preparing work orders for crew
- Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
Skills:
- Strong communication skills, both verbal and written
- Proficient in using phone systems and other communication tools
- Proficient in Dispatching
- Proficient in Data Entry
- Knowledge of Housecall Pro software for scheduling and dispatching
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