Dispatcher/Customer Service Representative

2 weeks ago


Dallas, United States Scorpion Septic Full time
Job DescriptionJob Description

Duties:

  • Provide exceptional customer service to clients and customers
  • Scheduling and dispatching drivers to appropriate locations according to predetermined schedules, customer requests or immediate needs
  • Relaying information such as work orders or other messages to and from crews, supervisors or management
  • Using telephones or text messages to contact employees or management
  • Speaking with supervisors or customers to resolve problems and requests for services
  • Preparing work orders for crew
  • Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information

Skills:

  • Strong communication skills, both verbal and written
  • Proficient in using phone systems and other communication tools
  • Proficient in Dispatching
  • Proficient in Data Entry
  • Knowledge of Housecall Pro software for scheduling and dispatching


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