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Sales and Customer Service Associate

4 months ago

Costa Mesa, United States The UPS Store Full time
Job DescriptionJob Description

Job Description

New hire is responsible to deliver world-class customer service to all retail customers. He/She receives and processes packages for courier shipment, operates copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options. The Associate exhibits confidence by knowing best practices as related to the industry. The ideal Sales Associate candidate will have retail sales experience, strong computer and internet skills, a high school diploma/GED, a friendly and genuinely helpful demeanor, a professional appearance, and will be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time (average one month training).

-Previous The UPS Store experience preferred but not required.

-Notary Public license preferred but not required.

REQUIREMENTS:

High school diploma required

Excellent attendance, prompt and reliable

Strong computer skills to include Microsoft Word and Excel

Strong verbal/written skills, to include spelling and math

Detail oriented, organized, and able to multi-task

Able to lift 40 pounds

Prior retail or customer service experience desired

Willing/able to work 20 to 30 hour-per-week and Saturdays.

The following is a representative list of the duties and responsibilities associated with this position:

-- Deliver outstanding customer service to walk-in customers and telephone inquiries

-- Continuously practice good listening skills with customers and The UPS Store team members, and leadership

-- Take ownership of the customer's shipping needs and offer viable solutions

-- Take action to learn all product and service offerings, alternative solutions, and industry.

Job Types: Full-time, Part-time