Current jobs related to Customer Service Representative - Cheyenne - Acentra Health

  • Customer Service Representative

    1 month ago

    Cheyenne, Wyoming, United States Randstad Full time

    Customer Service Representative Job DescriptionAt Randstad, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will provide exceptional customer support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Answer incoming calls and provide written communication...

  • Customer Service Representative

    3 days ago

    Cheyenne, Wyoming, United States Pilot Company Full time

    Pilot Company is a leading network of travel centers with a strong focus on customer satisfaction.We are seeking a skilled Customer Service Representative to join our team and provide exceptional service to our guests.The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment.As a...

  • Customer Service Representative

    1 month ago

    Cheyenne, Wyoming, United States Your Papa John's Full time

    Job DescriptionWe're looking for a motivated and friendly individual to join our team as a Customer Service Representative at Your Papa John's.About the Role:We're a fast-paced and dynamic team that's passionate about delivering exceptional customer experiences. As a Customer Service Representative, you'll be responsible for:Delivering quality products and...

  • Customer Service Representative

    1 week ago

    Cheyenne, Wyoming, United States Ajilon Full time

    Ajilon Customer Service Representative Job DescriptionAs a Customer Service Representative at Ajilon, you will be responsible for addressing member inquiries, questions, and concerns in all areas, including products, tracking numbers, and customer profiles. You will also verify customer billing information and shipping addresses, and function efficiently and...

  • Customer Service Representative

    3 days ago

    Cheyenne, Wyoming, United States Quality Talent Group Full time

    About the Job:We are seeking a skilled Customer Service Representative to join our team at Quality Talent Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, processing transactions, and answering questions related to our financial services.Key Responsibilities:Support customer...

  • Customer Service Representative

    3 days ago

    Cheyenne, Wyoming, United States Five Star Call Centers Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Five Star Call Centers. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients through multiple communication channels, including phone, email, and chat.Key Responsibilities:Manage large volumes of...

  • Customer Service Representative

    4 days ago

    Cheyenne, Wyoming, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing a positive and engaging experience for our customers. Your key responsibilities will include:Greeting customers and ensuring a welcoming atmosphereTaking customer orders and working with our Point of Sale systemCleaning,...

  • Customer service representatives

    2 months ago

    Cheyenne, United States Randstad Full time

    Join one of the Industry leaders transforming the science of risk. Our client is looking to hire Customer Service Representatives to work remotely in Montana, Wyoming, Colorado, New Mexico, Utah and Idaho. As a Customer Service Representative you will provide Customer Support over the phone and click to chat providing billing support to a variety of...

  • Customer Service Representative

    1 week ago

    Cheyenne, Wyoming, United States Adecco US, Inc. Full time

    **Job Title:** Registration Agent / Customer Service Representative (Temp to hire)**Pay:** $16 - $18/hr**Job Description:**Adecco is helping a local client seeking a Registration Agent / Customer Service Representative, you will be an essential part of our team, responsible for providing exceptional customer service and administrative support. Your primary...

  • Customer Service Representative

    1 week ago

    Cheyenne, Wyoming, United States Natural Grocers Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Good4U Crew, you will be responsible for providing exceptional customer service, handling cash transactions, and supporting various departments within the store.Responsibilities:Provide...

  • Customer Service Representative

    1 month ago

    Cheyenne, United States Adecco Full time

    Job DescriptionJob DescriptionJob Title: Registration Agent / Customer Service Representative (Temp to hire)Pay: 16 - 18/hrJob Description:Adecco is helping a local client seeking a Registration Agent / Customer Service Representative, you will be an essential part of our team, responsible for providing exceptional customer service and administrative...

  • Customer Service Representative

    3 days ago

    Cheyenne, Wyoming, United States First Northern Bank of Wyoming Full time

    Job Summary:The Customer Service Representative at First Northern Bank of Wyoming is responsible for providing exceptional customer service and cash handling services to our clients. This role requires a high level of professionalism, attention to detail, and excellent communication skills.Key Responsibilities:• Receive and process customer transactions,...

  • Customer Service Representative

    1 week ago

    Cheyenne, Wyoming, United States CSL Plasma Full time

    Job Title: Customer ServiceJob Summary:CSL Plasma is seeking a Customer Service representative to join our team. As a Customer Service representative, you will be responsible for providing exceptional customer service to donors, responding to their inquiries, and resolving any issues that may arise during the donation process.Key Responsibilities:Provide...

  • Customer Service Representative

    4 weeks ago

    Cheyenne, Wyoming, United States Domino's Pizza LLC Full time

    Job DescriptionAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service to our valued customers. Your primary role will be to receive and process customer orders, respond to customer inquiries, and resolve any issues that may arise.Key Responsibilities:Receive and process customer orders...

  • Customer Service Representative

    4 weeks ago

    Cheyenne, Wyoming, United States Domino's Pizza Full time

    Domino's Pizza Job OpportunityWe're looking for enthusiastic and motivated individuals to join our team as Customer Service Representatives. As a key member of our team, you'll be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Provide professional and courteous service to...

  • Customer Service Representative

    2 weeks ago

    Cheyenne, Wyoming, United States Domino's Pizza LLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction, and resolving any issues that may arise.Key ResponsibilitiesProvide...

  • Customer Service Representative

    2 months ago

    Cheyenne, Wyoming, United States Domino's Pizza LLC Full time

    Job Title: Customer Service Rep(06001)**Job Summary**Domino's Pizza LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and...

  • Customer Service Representative

    4 days ago

    Cheyenne, Wyoming, United States Domino's Pizza LLC Full time

    Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service to our valued customers. This role involves operating all equipment, stocking and rotating ingredients, preparing products, receiving and processing orders, counting inventory, and completing paperwork.Key...

  • Customer Service Representative

    4 weeks ago

    Cheyenne, Wyoming, United States Adecco Full time

    Job DescriptionAs a Registration Agent / Customer Service Representative with Adecco, you will play a vital role in providing exceptional customer service and administrative support to our clients. Your primary responsibilities will include assisting customers with subscription renewals, addressing inquiries via phone calls and other communication channels,...

  • Customer Service Representative

    3 weeks ago

    Cheyenne, Wyoming, United States Domino's Pizza LLC Full time

    Customer Service Representative at Domino's Pizza LLCAs a valued member of our team, you will be responsible for providing exceptional customer service to our guests. Your primary focus will be on ensuring that every customer has a positive experience, from greeting them at the door to delivering their order with a smile.Key Responsibilities:Greet customers...

Customer Service Representative

2 months ago

Cheyenne, United States Acentra Health Full time
Job DescriptionJob Description

CNSI and Kepro are now Acentra Health Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra seeks a Customer Service Representative to join our growing team.

Job Summary

Are you passionate about making a difference and providing exceptional customer service? Join our team as a Customer Service Representative, where you will be a crucial part of Wyoming Benefits Management System and Services (WY BMS). In this front-line role, you will support members and providers by addressing inquiries related to programs, policies, and procedures, ensuring a seamless and positive experience. You will be responsible for handling incoming calls from members and providers, providing clear and professional answers to questions about eligibility, benefits, claims, and service authorizations.

As a Customer Service Representative, you will accurately document intake information into appropriate systems, ensuring thorough and precise records are maintained. Strive to resolve member and provider needs on the first call, delivering exceptional service to both internal and external customers. Consistently meet operations production and quality standards, showcasing your commitment to excellence in every interaction. This role is 100% onsite position.

Job Responsibilities

  • Available to work an 8-hour shift from 7:00 AM to 6:00 PM Mountain Time, Monday through Friday, excluding Wyoming State holidays.
  • Accurately respond to inbound phone calls and process provider and member inquiries and requests into the appropriate system and database.
  • Resolve customer service or billing complaints under general supervision by demonstrating sound judgment.
  • Contact customers to address complex inquiries or inform them of claim investigation results and any planned adjustments.
  • Resolve customer administrative concerns as the first line of contact, including claim resolutions and other expressions of dissatisfaction.
  • Refer unresolved customer grievances, appeals, and claim resolutions to designated departments for further investigation.
  • Maintain detailed records of customer interactions and transactions, recording inquiries, complaints, comments, and actions taken.
  • Actively listen to and probe callers in a professional and timely manner to determine the purpose of their calls.
  • Research and communicate information regarding member eligibility, benefits, services, claim status, and authorization inquiries while maintaining confidentiality.
  • Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing training sessions (formal and informal).
  • Educate providers on claim submission processes and the appropriate steps for submitting treatment plans.
  • Perform necessary follow-up tasks under general supervision to ensure member or provider needs are completely met.
  • Support team members and participate in team activities to help build a high-performance team.
  • Maintain detailed logs and document the disposition of incoming and outgoing calls, ensuring accurate record-keeping.
  • Document customers' comments and information, forwarding required information to the appropriate staff.
  • Escalate calls to the Call Center Lead when necessary.

Requirements

Required Skills, Qualifications, and Experience:

  • High School diploma or equivalent.
  • Minimum 2 years of customer service-related experience required.
  • Strong verbal and written communication skills, with strong attention to detail and customer service abilities.
  • Proficient typist (average 35+ WPM) with strong written and verbal communication skills.
  • Excellent interpersonal skills to effectively interact with customers and team members.
  • Responsible for meeting call handling requirements and daily telephone standards as set forth by management
  • Proficiency in accurately documenting and recording customer/client information.
  • Previous experience with computer applications, such as Microsoft Office Suites; Word, Outlook, Excel, and PowerPoint.
  • Ability to work independently and manage one’s time efficiently.
  • Must be flexible in scheduling and adaptable to change, as customer service is an ever-changing environment.
  • Must be able to maneuver through various computer platforms while verifying information on all calls.
  • Must be able to talk and type simultaneously.

Preferred Qualifications (Nice to Have):

  • Knowledge of medical terminology and/or experience in the health insurance industry.
  • Bilingual proficiency in Spanish and English.

Why us

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career.

Thank You

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search

~ The Acentra Health Talent Acquisition Team

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Compensation

The compensation for this role is $16.20 to $20.00 per hour.

Based on our compensation program, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.