CW (Call Waiting) Operator
2 weeks ago
Software Guidance & Assistance, Inc., (SGA), is searching for a CW Operator for a Contract assignment with one of our premier Financial Services clients in Salt Lake City, UT.
Responsibilities :
- When an internal or external caller dials the New York or London headquarters' numbers, the operator support team answers all the incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department efficiently.
- Process the incoming calls effectively by using exceptional institutional knowledge that enables them to ask probing questions if the callers do not have sufficient information.
- Operators must stay calm in highly stressful situations and be knowledgeable of emergency procedures.
- Dedicated to managing and assisting Audio Conference operator assisted calls and Zoom meetings for the Executive Office and high profile clients of the firm.
- Instrumental in making sure the meetings are handled with the highest level of professionalism and accuracy.
- Be flexible and dependable to support early morning or late night meetings either on a weekday or weekend.
- Be accurate and efficient.
- Demonstrated ability to multi-task, prioritize and stay organized.
- Collaborate with global multimedia teams on a fast paced, dynamic work environment.
- Establish trusted partnership with executive-level assistants and stakeholders.
- Follow strict protocols to ensure that the integrity of the meeting is not compromised.
- Not easily intimidated and are ready to make sound judgment as needed.
Required Skills:
- High School Diploma
- Strong verbal & written communication skills
- Excellent telephone etiquette and customer service
- Ability to work a flexible schedule inclusive of holidays, early mornings, late nights and weekends
- Minimum of 40wpm typing speed.
- High attention to details and exceptional listening skills
- Works well under pressure
- Must have ability to adapt to change, including policies and procedures
- Must be familiar with various computer software applications
- Ability to multi-task, prioritize and stay organized.
- Ability to collaborate with local team and global clients both internally and externally
Preferred Skills:
- At least 2 years of experience as a Conference Operator
- Experience operating complex phone systems with software applications
- Experience with supporting Zoom meetings
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