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Customer Service Representative
3 weeks ago
Are you an exceptional communicator?
Are you driven to provide the best client experience imaginable?
Reggie’s Motorworks is looking for an extraordinary Customer Service Representative, whose personality and communication skills are so good that our clients feel compelled to tell their friends. Our front office is clean, modern, and even smells good.
We know that having your car repaired is one of the last things anyone wants to do. That’s why we take the time to truly educate our clients. We leverage technology to share photos and videos of what is going on with their vehicles. This allows us to stand out in a sea of “oldschool” mechanic shops.
But, we don’t just take care of our clients, we also take care of our team members.
Check out our pay and benefits package:
- Phenomenal reputation with very high Google reviews
- No Weekends Monday – Friday only
- 401K with Company Match
- Paid Holidays
- Paid Training
- Health Insurance – Company pays 50% of premium.
- Dental, Vision, & Life Insurance
Role and Responsibilities:
- Build relationships with our clients. We take care of PEOPLE, not just their cars
- Be a professional communicator, with clients and with team members
- Be the upbeat face of the company that greets and checks in clients
- Making sure phone presence is positive, professional, bold
- Set up appointments and schedule client accordingly
- Ask questions to help understand client issues and pass along critical details to your team
- Ensure proper information is getting onto work orders including customer information, emails, and notes from the client
Requirements:
- Previous Customer Service experience required
- Proficiency with computers, internet, and Microsoft office experience is a must We are a fully digital shop for work orders and inspections – paper free
- Willingness to train and learn
- Ability to communicate well and be an active listener
- Ability to travel twice a year for training
- Ability to multitask, and to concentrate and accomplish tasks despite interruptions
- Must be willing to submit to a background check & drug screen
- Must have a valid driver’s license and be insurable by our insurance company
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
- No weekends
Shift:
- Day shift
Ability to Relocate:
- Noblesville, IN 46060: Relocate before starting work (Required)
Work Location: In person
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