Collections Coordinator II
4 weeks ago
Why GLS?
Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work, and are ever-raising the bar.
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us
Benefits: GLS offers the below great benefits for your amazing work
o Competitive base pay and performance bonuses, dependent on role
o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o 401K with employer match and 100% immediate vesting
o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o Tuition Reimbursement
o Parental Leave
o Business casual work environment
What you will do as a Collection Coordinator II at GLS?
As a Collections Coordinator II, you will be responsible for proactively resolving account delinquency through positive customer relations.
How will you drive value within the organization as a Collections Coordinator II?
- Manage a portfolio of accounts, minimizing risk exposure by focusing on collections of automotive loans
- Contact customers to determine intent to pay and ability to resolve delinquency
- Maintain good customer relations while collecting on delinquent balances and negotiating solutions that are mutually beneficial to the client and company
- Aid customers by offering solutions based on individual needs with the goal of negotiating immediate payments and/or promises to pay with specified payment dates and amounts
- Manage loss control activities such as collections, insurance, and repossessions
- Perform investigative activities to evaluate and determine the whereabouts of customers and/or collateral through database searches and system records
- Interact with clients in accordance with state and company guidelines while working in a fast-paced environment
- Accurately and professionally document systems with details of current contacts and subsequent results
- Research additional contact information to locate customers when necessary
What should you already know to be successful as a Collections Coordinator II?
- High school diploma or equivalent required
- Exceptional interpersonal skills
- Active listening skills with the ability to probe for additional details and ask targeted questions to gather information
- Excellent oral and written communication skills with the ability to effectively communicate with internal and external customers
- Team player who can adapt to a fast-paced and changing environment
- Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
- Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
Work Requirements:
- Must be able to pass a criminal background check
- This is a position whereby business needs will dictate the exact work schedule which should be expected to vary at times. Generally, days and hours of work are between the hours of Monday through Saturday, 8:00 am-8:00 pm. The typical schedule includes one shift per week until 8 pm and every fourth Saturday until 12 pm.
- Talk and hear to exchange accurate information
- Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
- This role does not require travel
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