Accounts Receivable Specialist
4 weeks ago
Duties and Responsibilities:
Deductions & Disputes:
- Secure and organize deduction/dispute backup from customers via website, email, or by phone
- Research and resolve all types of deductions and short pays (e.g., promotional chargebacks, damages, shortages, pricing) in accordance with established policy and authorization limits
- Work with Collectors to ensure accurate adjustment codes are applied to resolved deductions.
- Research, summarize, and present facts in writing and/or verbally to Collectors and sales team to dispute and collect unauthorized deductions.
- Research and resolve any deduction regardless of the line of business to support team
- Identify ways to improve consistency and streamline processes. Develop and maintain documentation in an orderly manner
- Develop relationships to maintain and improve our internal business partnerships with all internal partners including Sales, Distribution, Accounting, and Finance. Actively participate in identifying ways to work more collaboratively
- Participate in reoccurring business reviews with cross functional team (Business unit Management, Sales, Distribution and other) to share information relating to the deduction management process
- Keeps supervisor informed of activities that may require their attention
Projects and Other Tasks:
· As directed review write-offs processed by automated cash application instructions to identify systemic issues (unearned cash discounts, write-offs under $25)
- Research and resolve all types of disputes in accordance with established policy and authorization limits
- Conduct root cause analysis and work with the customer and internal teams to reduce the flow of new deductions/disputes
- Research, summarize, and present facts in writing and verbally to customers and internal sales team to dispute and collect unauthorized disputes
- Process Credit Card transactions weekly.
- Remote deposit checks by mail and prepare ACH draws with our bank.
- Run select reports and prepare for use by all staff.
- Run Deduction reports and quantify & analyze results.
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