Customer Service Specialist

3 weeks ago

Chesterfield, United States Katalyst Surgical "a ZEISS Company Full time
Job DescriptionJob Description

Job Description

About Us:

How many companies can say they’ve been in business for over 177 years?

Here at ZEISS, we certainly can As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone Make a difference, come join the team

What’s the role?

Customer Service Specialist knows how to build the systems and teams needed to prioritize and track customer issues and, in the process, support your sales, marketing, and brand strategies. While consistently managing their team to offer the best solutions for customer service.

 

Sound Interesting?

Here’s what you’ll do:

  • Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources.
  • Maximizes customer operational performance by providing help desk resources and technical advice.
  • Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
  • Manages customer service staff, communicates job expectations, and performs appraisals and job reviews.
  • Meets customer service financial objectives by forecasting requirements, prepares annual budgets, and schedules expenditures.
  • Improves customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
  • Implements production, productivity, quality, and customer-service standards.
  • Process repairs, representative requests on proper documentation, and RMA's to determine correct course of action required for returned goods; correct paperwork, track deadlines, and repack goods to be placed in inventory
  • Contributes customer service information and recommendations to strategic plans and reviews.
  • Audits customer service procedures and trends and determines system improvements.
  • Enforces company policies and procedures.
  • Determines customer service requirements by maintaining contact with customers and visiting operational environments.
  • Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
  • Other duties may be assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Job Requirements:

  • Bachelor's or Associate's degree preferred or equivalent customer service work history combination
  • 1-2 years experience
  • Experience in Microsoft Office is a MUST.
  • Highly self-motivated, self-directed, team oriented, and exceptionally attentive to detail.
  • Demonstrated ability to respond to multiple priorities in a dynamic environment.
  • Troubleshooting skills in a manufacturing environment & creative problem solving skills.
  • Ability to use ALL office software that pertains to the position, including Microsoft Office Suite and Quickbooks.
  • Customer Service/Sales experience is required.

We have amazing benefits to support you as an employee at ZEISS

  • Medical
  • Vision
  • Dental
  • 401k Matching
  • Employee Assistance Programs
  • Vacation and sick pay
  • The list goes on

ZEISS is an EEO/AA/M/F/Disabled Veteran Employer

Position Type/Expected Hours of Work

This is a full-time position. Hours of work are Monday through Friday, 40 hours per week.

Company DescriptionToday, Katalyst is the face of Retina surgical instrument development. However, many do not know about the brand’s modest early days. Learn more about the Katalyst history below, including what inspired the famous Katalyst logo, along with some of Katalyst Scheller’s favorite Developments throughout the years.

Coming from humble beginnings, Katalyst’s history dates back to 1985, where founder Gregg Scheller created the Advanced Surgical Products brand with just 2 partners. The first ASP model was introduced later that year and was the invention of the first disposable light pipe for Retina surgical endoillumination. This first prototype was produced in 1985 on a kitchen table. A few years later, in 1990, the manufacturer produced over 180,000 lightpipes on an annual basis. This supplied the entirety of the industry, including the Storz, Alcon, and Grieshaber brands.

Today, when Retina Surgeons all over the world think of the Katalyst brand, they think of surgical innovation — and rightly so. Katalyst now produces many different models that deliver strong surgical performance and offer a variety of unique performance and ergonomic design features that distinguish the Katalyst brand.Company DescriptionToday, Katalyst is the face of Retina surgical instrument development. However, many do not know about the brand’s modest early days. Learn more about the Katalyst history below, including what inspired the famous Katalyst logo, along with some of Katalyst Scheller’s favorite Developments throughout the years.\r
\r
Coming from humble beginnings, Katalyst’s history dates back to 1985, where founder Gregg Scheller created the Advanced Surgical Products brand with just 2 partners. The first ASP model was introduced later that year and was the invention of the first disposable light pipe for Retina surgical endoillumination. This first prototype was produced in 1985 on a kitchen table. A few years later, in 1990, the manufacturer produced over 180,000 lightpipes on an annual basis. This supplied the entirety of the industry, including the Storz, Alcon, and Grieshaber brands.\r
\r
Today, when Retina Surgeons all over the world think of the Katalyst brand, they think of surgical innovation — and rightly so. Katalyst now produces many different models that deliver strong surgical performance and offer a variety of unique performance and ergonomic design features that distinguish the Katalyst brand.

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