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Service Manager

4 months ago

Raynham, United States Mastria Automotive Full time
Job DescriptionJob Description

About Us: Mastria Auto Group, with a rich legacy spanning over 50 years, is widely respected in the automotive industry. Our reputation is built on a deep commitment to our employees and customers, guided by our core values of being ethical, professional, customer-focused, intelligent, dedicated, and resourceful. As a forward-thinking and tech-savvy automotive group, we're looking for an Assistant Service Manager to support our automotive service operations. As a Service Manager, you'll play a crucial role in shaping the future of automotive service while upholding our core values.

Our Core Values:

  • Customer-Centric: Our customers are at the center of everything we do. We prioritize their needs and satisfaction in every interaction.
  • Family-Oriented: We nurture a family-oriented culture where employees are valued, supported, and treated like family members.
  • Continuous Growth: We believe in continuous growth and learning, providing opportunities for our team to advance their skills and careers.
  • Financial Security: We are committed to increasing compensation as you advance in your career, ensuring financial security for you and your family.

What We Offer:

  • Competitive daily compensation with wages on demand
  • Enjoy Sundays off for quality family time and a better work-life balance
  • Access to the latest automotive technology in a family-oriented environment
  • Comprehensive paid training to help you succeed and grow within our family
  • Opportunities for rapid career advancement within our tight-knit team
  • 401K plan with matching options to secure your family's future
  • Paid vacation and holidays to cherish moments with your loved ones
  • Health and dental insurance to protect your family's well-being

Responsibilities:

  • Overseeing day-to-day operations of the automotive service department.
  • Coordinate and schedule service appointments.
  • Interact with customers to gather information about vehicle issues and provide accurate service estimates.
  • Collaborate with technicians to ensure timely completion of repairs and maintenance services.
  • Handle customer inquiries, concerns, and provide updates on service progress.
  • Manage service paperwork, including work orders and invoices.
  • Monitor and maintain inventory levels of parts and suppliers.
  • Assist in implementing and enforcing safety procedures and protocols.
  • Support the Service Manager in analyzing key performance indicators and implementing improvements.
  • Stay informed about industry trends, technologies, and best practices.

Qualifications:

  • Previous experience in the automotive service industry.
  • Strong organizational skills and multitasking skills.
  • Excellent customer service and communication abilities.
  • Basic knowledge of automotive systems and repairs.
  • Ability to work effectively in a team environment.
  • Proficient computer skills.

Join our Mastria Auto Group family, where our core values of ethics, professionalism, customer focus, intelligence, dedication, and resourcefulness define our culture. Be a part of the future of automotive service by applying now. Start an enriching career journey with us and uphold our unwavering commitment to family, growth, and excellence