Guest Experience Assistant

2 weeks ago


Grand Rapids, United States Ervine's Auto Repair & Grand Rapids Hybrid and EV Full time
Job DescriptionJob Description

Job Title: Guest Experience Assistant

Job Description:

We are seeking a delightful and enthusiastic individual to join our team as a Guest Experience Assistant. Our clients rely on us for exceptional service, sometimes in potentially stressful situations, and we are committed to exceeding their expectations. If you have a passion for helping people and providing outstanding customer service, we would love to hear from you.

Responsibilities:

  • Provide delightful customer service to our clients, ensuring a seamless and pleasant experience.
  • Address client needs and concerns with empathy, professionalism, and efficiency.
  • Follow established policies and procedures meticulously to maintain our high standards of service.
  • Handle client interactions in a calm and composed manner, especially in high-pressure situations.
  • Collaborate with team members to continuously improve service quality and client satisfaction.
  • Learn and maintain a thorough knowledge of our services and offerings to effectively assist clients.

Requirements:

  • Sunny personality.
  • A positive attitude and a genuine desire to help clients.
  • Ability to follow policies and procedures accurately.
  • Excellent problem-solving skills and attention to detail.
  • Flexibility to adapt to various client needs and situations.

Benefits:

  • Comprehensive training and ongoing professional development.
  • A supportive and collaborative work environment.
  • Opportunities for career growth within the company.
  • Monday through Friday, 7:30 AM to 5:00 PM.
  • No weekends.
  • Paid holidays.
  • Paid vacation and sick days.
  • Health Insurance
  • Optical and Dental Allowance
  • 401K

If you are passionate about delivering the very best service in town and have the personality and attitude to match, we invite you to apply for this exciting opportunity. Join us as a Guest Experience Assistant, providing exceptional customer service that makes a difference

How to Apply:

Please submit your resume and a cover letter detailing your relevant experience and why you are the perfect fit for this role. We look forward to hearing from you



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