Customer Service Representative

4 weeks ago


Fayetteville, United States Search Solution Group Full time
Job DescriptionJob Description

Customer Service Representative

Fayetteville, NC (Onsite)

Our client is a nationwide multi-million dollar manufacturing company.

YOUR RESPONSIBILITIES:

  • Receive and respond to internal and external customer requests, inquiries, and concerns
  • Handle customer inquiries for materials and customer master data
  • Troubleshoot problems, internal and external and maintain departmental records
  • Communicate customer complaints to quality managers at respective plants
  • Process customer master data for Reporting program
  • Communicate with all division personnel as needed
  • Excellent verbal and written communications
  • Prepare, generate and distribute reports as needed

REQUIREMENTS

  • Customer Service experience in the Automotive Industry
  • Experience in Automotive OE experience is a plus
  • MUST have SAP software experience
  • Keyboard skill and accuracy (8,000 KPH and 60 WPM)
  • Quality Systems helpful (or ability to learn quickly)
  • Outlook, Microsoft Word, Excel and Internet skills necessary.
  • Possess good problem solving, analytical and time management skills
  • Working knowledge of office procedures and equipment (copiers, printers, digital senders, and fax)
  • Excellent verbal and written communication skills


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