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Customer Service Representative

4 months ago

Fayetteville, United States Find Great People | FGP Full time

A national communications organization is seeking a Customer Service Representative in Fayetteville, NC. The ideal candidate has an outgoing, motivated personality and enjoys customer interaction This is a temp-to-hire, onsite position.


The role will included troubleshooting and radio programming done from the computer and will involve heavy interaction on the phone and emailing with customers and sales reps.


Responsibilities:

  • Provide excellent customer service for customers and sales reps
  • Manage multi-line phone system
  • Receive, create, and review work tickets for repairs
  • Handle inventory control and inventory audits
  • Process and track warranty claims
  • Process billing statements and payments
  • Perform various administrative office tasks
  • Troubleshoot equipment over the phone for customers


Qualifications:

  • Associate degree preferred
  • Accounts receivable and purchasing experience, a plus
  • Strong typing and computer skills
  • Excellent verbal and written communication skills
  • Professionalism and high attention to detail


Benefits & Compensation:

  • $18-20 hourly, based on experience
  • Temp-to-hire
  • Health benefits and full benefit package once permanent