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Customer Service Representative
2 months ago
Job Title: Customer Service Admin.
Location: Sturgis, MI
Duration: 12 months of Contract (with possible extension)
Shift Time: 7:30 am – 4:00 pm Monday – Friday
Job Description
Job Summary:
Responsible for providing exceptional support to customers by managing inquiries, resolving complaints, and ensuring a high level of customer satisfaction. This role involves handling administrative tasks, coordinating with various departments, and maintaining accurate records of customer interactions.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Resolve customer complaints and issues, escalating to management when necessary.
- Maintain accurate and detailed records of customer interactions and transactions.
- Assist in processing orders, forms, applications, and requests.
- Coordinate with other departments to ensure timely and accurate delivery of services.
- Provide product and service information to customers and advise on product features and benefits.
- Monitor and follow up on customer feedback to ensure a positive experience.
- Perform administrative tasks such as filing, data entry, and preparing reports.
- Support the customer service team with various tasks as needed.
- Participate in team meetings and training sessions to enhance product knowledge and customer service skills.
