Administrative Assistant

Full Job Description:

Oregon Blueberry seeks a full time Administrative Assistant.

Position reports to Sales Manager

Job Highlights:

· Assist sales staff in the servicing of customer accounts

· Interact with shipping and logistics to assure accurate and on-time deliveries.

· Maintain accurate and timely inventory data

· Notify customers of order modification and delivery schedules

· Track customer deposits and documentation

Qualifications:

· You work quickly and are capable of solving problems in stride.

· You truly care about providing an outstanding customer experience

· You are able to maintain accuracy while executing multiple tasks.

· You are upbeat and energetic

· You have excellent communication skills

· You are comfortable on the phone and enjoy connecting with people

· You have a strong attention to detail

· You have the ability to work independently and as a team

· You are proficient with Word and Excel

General:

Oregon Blueberry (OB) is a blueberry farm, plant nursery and plant breeder serving customers throughout the world from its headquarters in Silverton, Oregon. The company was started more than 40 years ago and provides premium products and services built upon its decades of experience as a grower. Today, Oregon Blueberry is one of the largest ‘nursery to farm’ blueberry plant producers in the United States. The company cares deeply about the success of its customers and is seeking a like-minded individual to join its successful nursery operation in Keizer, Oregon.

General Summary:

OB is growing quickly and continues to enjoy a high level of customer satisfaction. To accommodate growth and maintain this satisfaction, the company has created the Sales Assistant position to maintain the personal level of service upon which our reputation has been built. This position will act as a hub in sales transactions and will oversee order processing from registering the initial order though delivery. Duties require frequent interaction with the sales staff and other functional areas of the company including logistics, compliance and accounting. The successful candidate will also answer phone calls, respond to emails and resolve customer issues.

Given the extensive customer contact , the candidate must be extremely comfortable talking on the phone and engaging with customers in a positive and empathetic manner.

Job Functions:

• Maintain and track order status
• Coordinate information flow between customer, sales, shipping, logistics and documentation staffs
• Communicate with customers regarding open items, modifications and deliveries
• Address customer concerns and questions when sales staff is not in office
• Oversee the coordination of all functions that contribute to an efficient and accurate fulfillment of customer orders.
• Maintain log of customer interactions
• Maintain spreadsheets and Customer Relationship Management (CRM) reports
• General office administrative support for sales staff
• Maintain office inventory
• Establish standard operating procedures for Sales Assistant position
• Seasonally assist other departments in administrative functions

Qualifications:

· At least one year of experience in clerical and administrative duties

· Ability to communicate professionally in both verbal and written forms

· Proficient in Outlook, Word and Excel

· Demonstrated organizational and time management skills

· Must be able to prioritize, multitask and adapt in a fast-paced environment

· Ability to follow oral and written instructions

· Able to maintain attention to detail while under heavy work loads

Other Duties

· Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits:

· Salary range: $18-26/hour

· Health Insurance

· Paid time off

· Participation in company bonus program

Work Location: Keizer, Oregon

Company Website: www.oblueberry.com

Contact: dougm@oblueberry.com