Electrical Wholesale Customer Service Representative

4 weeks ago


Springfield, United States Thorp Controls | Automation Solutions Full time $16 - $25
Job DescriptionJob Description

We are seeking a Electrical Wholesale Customer Service Representative to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

  • First responder for incoming customer calls and emails
  • Enter quotes and orders accurately and timely
  • Handle customer inquiries and complaints
  • Provide information about the products, services, pricing, and availability
  • Work with suppliers on special pricing agreements
  • Work with Account Managers and Branch Manager to resolve customer issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Experience in customer service, sales, or other related fields is required
  • Experience with electrical control or distribution products is preferred
  • Experience with Epicor Eclipse/Solar platform a plus.
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Microsoft proficiency - Excel, Outlook, Word and related

This job is eligible for all benefits associated with full-time employees. In addition to base pay, this job is eligible for uncapped monthly incentives, quarterly bonuses, and profit sharing. Full-time employees receive high levels of PTO accrual and a competitive benefits package that includes company HSA contributions and a 401k match.

Company DescriptionFounded in 1923 by Roy Thorp, Thorp Controls, formerly Barr-Thorp Electric Company, is a third generation, family-owned business that has grown through consistently delivering outstanding service, quality products, and expert support. Our industry edge is supplying automation products that require engineering assistance for proper selection and installation. However, as a full-line distributor, we offer a full breadth of products, including items that are commonly considered commodities.

Our diverse customer base comprises OEMs, system integrators, and industrial users. Thorp Controls works hard to ensure our customers' operations run optimally and sustainably. We offer expertise in applying the best technology to improve production flow. Whether they are an OEM needing new ideas or a plant engineer trying to fix an ongoing problem. We have a century of excellence behind us, and Thorp Controls will figure it out.

Thorp Controls has seven locations in Kansas, Missouri, Nebraska, and Colorado. We believe that outsourcing can be avoided by implementing the right technology.Company DescriptionFounded in 1923 by Roy Thorp, Thorp Controls, formerly Barr-Thorp Electric Company, is a third generation, family-owned business that has grown through consistently delivering outstanding service, quality products, and expert support. Our industry edge is supplying automation products that require engineering assistance for proper selection and installation. However, as a full-line distributor, we offer a full breadth of products, including items that are commonly considered commodities.\r
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Our diverse customer base comprises OEMs, system integrators, and industrial users. Thorp Controls works hard to ensure our customers' operations run optimally and sustainably. We offer expertise in applying the best technology to improve production flow. Whether they are an OEM needing new ideas or a plant engineer trying to fix an ongoing problem. We have a century of excellence behind us, and Thorp Controls will figure it out.\r
\r
Thorp Controls has seven locations in Kansas, Missouri, Nebraska, and Colorado. We believe that outsourcing can be avoided by implementing the right technology.

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