Level 3 - IT Services Support Engineer

2 weeks ago

Utica, United States CEO Co Full time
Job DescriptionJob Description

Are you a I.T. professional looking for a role that will allow you to become an expert in the latest technologies? Look no further Smart IT Services, Inc. is seeking a Level 3 Cloud Services Support Engineer to join our growing team.

This exciting role will give you the opportunity to be the key interface between our customers, field engineers, and development, and handle customer cases on a primarily Windows platform. As the Support Engineer, you will provide remote and in-person customer support, document case activities with clear and concise information, strive to resolve customer issues based on SLAs, and maintain excellent customer satisfaction.

We offer a team atmosphere that allows for professional and personal growth, and our core values are all about keeping the customer's best interest first, being willing to do what it takes, being passionate about technology, and practicing what we preach. If you align with these values, then this may be the perfect fit for you

Our ideal candidate should have at least 4 years of experience and knowledge in Windows Servers and Desktops, Office 365 Support and Migrations, VMware servers, Citrix XenApp and XenDesktop, and Endpoint Troubleshooting. Additionally, experience with SQL, Exchange, SharePoint, and Certifications from Microsoft, Cisco, CompTIA, VMware, Citrix, Meraki, Digital phone systems, Kaseya, and ConnectWise.

We offer a competitive benefits package, PTO, 401K, and the occasional travel opportunity. If this sounds like the perfect role for you, then apply now

Company DescriptionSMART IT Services, Inc. is a great place to work for today's generation. It offers innovative and cutting-edge technology solutions to help businesses achieve their goals. Whether you are looking for a career in IT or just need help getting started in the industry, Smart Services has the resources and expertise to get you where you need to be. With a focus on customer satisfaction and providing an exceptional employee experience, Smart Services is committed to creating an environment that allows you to grow, learn, and succeed. With comprehensive training and support, you can be sure you are in good hands with Smart Services.Company DescriptionSMART IT Services, Inc. is a great place to work for today's generation. It offers innovative and cutting-edge technology solutions to help businesses achieve their goals. Whether you are looking for a career in IT or just need help getting started in the industry, Smart Services has the resources and expertise to get you where you need to be. With a focus on customer satisfaction and providing an exceptional employee experience, Smart Services is committed to creating an environment that allows you to grow, learn, and succeed. With comprehensive training and support, you can be sure you are in good hands with Smart Services.

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