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Commercial Exercise Equipment Field Service Technician

3 months ago

Chicago, United States Fitness Equipment Services Full time
Job DescriptionJob Description

JOB TITLE: Field Services Technician II

DEPARTMENT: Service

CLASSIFICATION: Non-exempt / part time 3-4 days a week (5am-2pm or 6am-2pm)

AVAILIBILITY: Position available for immediate hire

SUMMARY: Established fitness repair company in the Chicagoland area in need of a professional technician that requires hands-on experience and the ability to talk to customers. This role is responsible for promoting a positive brand image and working cohesively through all internal organizations to ensure customer satisfaction. The primary focus will be fitness equipment repair and preventative maintenance activity in commercial facilities.

RESPONSIBILITIES AND DUTIES:

· MUST have experience in repair activities of major brands of fitness equipment (ie. Precor, Life Fitness, Matrix and Stairmaster).

· Comfortable talking to customers.

· Ability to use technology to communicate (ie. Email and texting) and the ability to use technology to upgrade software on equipment (ie. download and load software to/from a jump drive).

· Patience and a professional respectful demeanor.

· Travel expected around the Chicagoland area and to Wisconsin on a limited basis.

· Self-starter/motivator and good time manager.

· Able to work with little to no direct management looking over your shoulder – we empower our employees and do not like to micromanage.

· Resourceful problem solver.

· A minimum of 2 professional references.

· Ability to work 3-4 days a week required - flexibility to work more if needed.

· Must have an extremely reliable track record.

· Must have reliable personal transportation that can transport tools and parts safely.

· On-call may be necessary for extreme cases only.

· Create accurate and consistent customer deliverables – share and train with others to support corporate sales and marketing goals.

· Help coordinate management of accounts and transition of new services to grow (and maintain) positive customer relationships.

 

COMPENSATION:

· Hourly rate based on experience.

· Mileage reimbursement provided.

· Cell phone reimbursement.

 

ADDITIONAL EXPECTATIONS:

· Ability to maintain an accurate inventory of spare parts.

· Flexible availability as some interaction expected during off hours for work order communication such as reporting.

· Commitment to excellence and high standards

· Versatility, flexibility, and a willingness to work with enthusiasm.

· Good judgment with the ability to make timely and sound decisions.

· Creative, flexible, and innovative problem solver

 

PHYSICAL/MENTAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to do the following:

· Lift up to ~50lbs (ie. lift or move treadmills, bikes and various equipment during repair)

· Drug test and background check will be conducted.

 

WORK ENVIRONMENT: Candidate will work within a respectful, professional and open-minded environment.