Field Service Technician

4 weeks ago


Chicago, Illinois, United States Life Fitness Full time
Job Summary

As a Field Service Technician with Life Fitness, you will be responsible for managing an assigned service territory in the Chicagoland area, visiting commercial and consumer customer locations to diagnose and troubleshoot, repair, and complete preventative maintenance on fitness equipment.

You will work alongside Sales and as part of the broader Service team, building relationships and managing your service territory to provide a best-in-class customer experience.

This is a remote-based position, and applicants must live within a 40-mile radius of or be willing to move to the Chicagoland area.

Key Responsibilities
  • Independently diagnose and troubleshoot networking, electrical, or mechanical issues with fitness equipment and entertainment consoles.
  • Conduct preventative maintenance and repair services on fitness equipment.
  • Build strong relationships with customers and sales partners, establishing themselves as a trusted service advisor.
  • Travel to assigned territory, primarily via company-provided van, to efficiently deliver on key metrics.
  • Manage a proper inventory of spare parts, replenish service inventory, coordinate the disposition of exchanged parts, and maintain company-supplied vehicles in good working order.
  • Maintain accurate service records and reports on equipment problems in the field and complete expense reports in a timely fashion.
Requirements
  • 3+ years of proven experience providing technical and mechanical troubleshooting and repair services on fitness equipment or products of equivalent complexity.
  • The ability to adapt quickly, multitask, and thrive in an independent, deadline-driven environment.
  • Proficiency in diagnosing and troubleshooting issues with electro-mechanical, networking, and audio/visual technologies.
  • Previous experience with Oracle or another comparable ERP preferred and basic proficiency with Microsoft Office Suite.
  • Ability and willingness to travel up to 85% of the time via automobile and occasionally via airplane.
What We Offer
  • A dynamic organization leading the global fitness industry, creating solutions that benefit facilities and exercisers.
  • Rewards and recognition for superior performance, including base salary, commission, and quarterly incentives.
  • A strong wellness and total rewards package, including medical, dental, vision, life, disability, parental, 401K match, tuition assistance, discounts, and more.

Life Fitness is an equal opportunity employer and welcomes applications from qualified candidates, including individuals with disabilities and protected veterans.



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