Server Installation Technician

3 days ago

Redmond, United States Biblioso Corporation Full time
Job DescriptionJob Description

Team Environment

In this role, the nature of the work is dynamic and requires a collaborative attitude. While you will have specific duties, it's important to understand that the entire team is responsible for the final delivery, and this may occasionally involve taking on additional tasks outside your primary responsibilities. The ability to adapt and contribute wherever needed is key to succeeding in this environment.

 

Benefits

Although Biblioso benefits may vary based on work location and the nature of the job, in general Biblioso employees have access to a competitive benefit package. This package includes a 401(k) retirement plan, disability coverage, EAP (Employee Assistance Program), life insurance, health insurance, paid vacation and sick time, and paid holidays.

 

Lab/System Integration

  • Vendor and logistics coordination for deployment
  • Integrate support and coordination with primary lab sites for solution delivery
  • Physical implementation of hardware within the Server Installation environment: Tracks/Rails, Servers, PDUs, Network Equipment (mostly switches)
  • Basic cabling (BMC, KVM, Network)
  • Possible sheet metal modifications/drilling
  • System Administration & Support: Imaging w/MECM (Microsoft Endpoint Configuration Manager fka SCCM), RM (Rack Managers), AD (Active Directory), SG’s (Security Groups), Lab Portal
  • Carry out typical support activities to intake requests for issues and changes
  • Coordinate Server Installation efforts with other teams

 

Logistics

Scan/Checkout Hardware

  • Support will-call requests. Customers have the option to come directly to the warehouse to pick up equipment they have previously checked out
  • Scan inventory to capture serial number and part information. Reallocate server hardware in inventory database

 

Azure Devops ADO Tickets

  • Action customer’s work-order tickets. Responsibilities may include updating the ticket, coordinating with customer to resolve an exception, inventory discovery or hardware move

 

System Integration and HW Health

  • Verify system SKU’s
  • Confirm basic system health
  • HW re-configurations

 

Delivery Requests

  • Create and/or facilitate Delivery Requests to order equipment from inventory
  • Update internal systems (IMS and ADO) when actioning a Delivery Request

 

Logistics Coordination

  • Assist the Logistics Coordinators with odd tasks as needed

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