Communications Specialist

2 weeks ago

Carson City, United States Marathon Staffing Full time
Job DescriptionJob DescriptionAre you looking for a long-term position with the State of Nevada?
Our client is seeking a special type of individual to work in a call center environment. You will be working closely with Dept. of Public Safety employees directing and vetting calls and contacts through a telephone hotline, mobile apps and the internet.
This position works closely with all Department of Public Safety employees, allied agencies, non-governmental agencies, community partners and citizens. Candidate must be willing and able to work shift work, holidays and weekends.
Minimum requirements to qualify for the position: High school diploma or equivalent. Strong verbal and, written communications skills, ability to multi-task, able to perform under pressure in a stressful environment, strong typing skills, entry level experience with Microsoft Office and Excel, able to complete and pass a criminal background investigation.
Not required but preferred: Candidates who possess training and experience in social work, counseling, life coaching or have experience in telecommunications or digital communications background.
You will be communicating with individual callers:
  • Providing tips to an anonymous tip platform
  • Inputting calls or dialog data into a software program
  • Monitoring the status of tips forwarded to recipient(s)
  • Communicating with recipient(s) via the telephone, fax, email, etc
  • Maintaining records and files,
  • Planning, and preparation, composing and editing correspondence
  • Data entry

Skills required:
  • Basic/Intermediate computer skills
  • Able to navigate through computer programs (non-descript),
  • Typing skills, Able to hear while on phone, and see computer-system is non adaptable
  • People and communication skills
  • Able to receive verbal information and type the information accurately and swiftly
  • Able to read and comprehend typed messages
  • Confidentiality, and training thereof
  • Able to communicate with children in a non-biased manner
  • Able to work in a team, and accept constructive criticism

Additional Requirements:
  • Must be able to work Day [7AM-3:30PM], Swing [3PM-11:30PM], and Grave [11PM-7:30AM] for a 24/7/365 agency to include holidays and weekends.
  • Must be able to change between these shifts every two months or so at minimum.
  • The position is located in Carson City, Nevada and is in-office only.
  • Must be drug free, including THC - Drug test required.
  • Must be able to pass background - No wants/warrants, no felony convictions (regardless of how long ago it happened)
  • Must have no visible tattoos (head/face, neck or hands)

Education and Experience (required at time of application:)
  • Graduation from high school or equivalent education and three years of progressively responsible relevant work experience which included experience in one or more of the following areas: maintenance of complex records and files; public/customer relations; preparation and processing of financial and statistical documents such as payroll, travel, claims and budgeting forms; and assisting staff and management with projects and activities.
  • OR one year of experience as an Administrative Assistant II in Nevada State service.
  • OR an equivalent combination of education and experience as described above.

Marathon Staffing is an Equal Opportunity Employer and participates with E-Verify.
IND4Company DescriptionOur company enjoys longstanding stability, having been in business for over 30 years. We are an Equal Opportunity Employer and we strive to connect individuals with career opportunities that meet their specific needs.Company DescriptionOur company enjoys longstanding stability, having been in business for over 30 years. We are an Equal Opportunity Employer and we strive to connect individuals with career opportunities that meet their specific needs.

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