Customer Service Representative

3 weeks ago

Edison, United States Gemco Full time
Job DescriptionJob Description

******This job will be located in Middlesex, NJ******

We are seeking a Customer Service Representative to join our team You will be responsible for assisting our Sales Team with marketing, advertising, quoting, and selling efforts. Our Customer Service Representatives also establish and maintain systems to enable Sales Reps and Gemco Management to effectively and efficiently maximize sales opportunities and convert quotes, leads, contacts, etc. into profitable sales.

General:

  • Produce division’s weekly bookings, shipping’s and backlog performance reports every Wednesday morning.
  • Produce division’s monthly open quotations status and rep activity reports on the last day of every month.
  • Send out literature to prospects who request by phone within 24 hours of receipt of request.
  • Produce global report every Monday and Wednesday morning.
  • Operate as fill in for the following:
  • Material expediting as directed.
  • Fill in as receptionist when needed.
  • Make prints of Engineering drawings as directed.
  • Covers for Operation or Production Coordinator:
  • updating information from Production Scheduling Meeting.

Marketing:

  • Establish and maintain a tracking system to document and evaluate the efficiency and effectiveness of marketing, advertising and other sales promotional efforts.
  • Submit press releases, including any photographs, as prepared and directed by Marketing Manager. Update/resubmit annually.
  • Follow up on status of press releases within two weeks of submittal.
  • Create and maintain a “Contact Management System” utilizing SuperOffice.
  • Respond to literature requests from leads within two business days after receipt, copy the appropriate sales rep.
  • File direct leads immediately and follow up within timeframe defined by each sales rep. Inquire about current needs, refer any technical questions to appropriate persons. Update SuperOffice accordingly.
  • Monitor sales representatives follow ups on a monthly basis. Update status spreadsheets.
  • Report status on all of the above efforts/activities to Sales and Marketing Manager by the 10th of each month.
  • Assist in planning tradeshows and attend when directed.

Quotes:

  • Create and maintain a spreadsheet to include the pertinent information including input from stakeholders regarding quotes submitted and status.
  • Establish and maintain a filing system for quotes submitted.
  • Utilize SuperOffice to administer and maintain quote activity.
  • Follow up on quote status with Sales Representatives. Update tracking systems accordingly (i.e., SuperOffice, files/spreadsheets or other systems being used for tracking.)
  • Submit quotes using the GPS System that have been approved by salesperson.
  • Respond to requests for additional information, get salesperson assistance in interpreting quotes, entering negotiations, and/or other matters pertaining to price, delivery and other significant terms and conditions.
  • Report the status on all the above actions/efforts Sales Manager and sales people by the 10th of each month.

Order Entry:

  • Enter bill to and ship to addresses in Customer Database Maintenance on Profit Key.
  • Enter header record and line items for job on Profit Key.
  • Calculate commission for representatives and enter in header record memo.
  • Print order acknowledgment and email customer after accepting sales approval.
  • Enter job information in SuperOffice and on Order Entry Sheets/Package for customers.
  • Responsible to have knowledge of all communication in/out of department via SuperOffice updates.
  • Schedule order entry meeting. Prepare appropriate documentation and paperwork.
  • Set up folders for jobs.
  • Set up Project Management Check list in Asana and complete tasks.
  • Send acknowledgment letters to customer as directed after approval.
  • Advise customers regarding changes in ship date after receiving approval from Casey, Sales (Gregg) and Operations (Frank).
  • Advise customers of inconsistencies in their purchase orders and terms (through Casey, Accounting and Sales).
  • Work with freight forwarders on overseas shipments.

Education:

  • Actively pursuing a four year degree in Business Administration, Communication, Marketing or other related area with two years already completed.

Experience:

  • 2+ years experience as an administrative assistant with proven experience in support and clerical work.
  • Experience in sales or working in sales support function is strongly preferred.

Specific Skills:

  • Proficient in computers and full Microsoft Office Suite – Word, Excel, PowerPoint, and Outlook.
  • Excellent data entry and typing skills – 50 WPM or better
  • Possess a customer service-focused mindset, attitude, and skills utilization.
  • Must be able to collect and organize detailed data into spread sheet format, convert into meaningful charts and summarize for management use.
  • Requires excellent clerical and administrative skills with in-depth knowledge and experience in Microsoft Office Suite.
  • Self-starter with a proactive approach to and ability to prioritize.
  • Strong telephone skills in dealing with potential and current customers plus sales representatives.
  • Ability to handle routine, repetitive and detail-oriented tasks.

Physical Requirements:

  • Must be able to sit and stand for prolonged periods of time.
  • Ability to type at a net speed of 55 words per minutes.
  • lift and carry 30 lbs of office material.
  • Ability to meet the travel requirements of this position, as needed.
  • Must have a valid driver's license and clean driving history.
  • Must be able to download Microsoft Teams and Outlook on a smartphone for ease of communication.
  • Must have a reliable at-home internet connection and computer.
Company DescriptionOur people are our #1 asset and that’s a big reason why we’re the global leader in tumble mixing and drying for the pharmaceutical, chemical, powder metals, cosmetics industries... and more. A stable and growing operation, we pride ourselves in designing, engineering and manufacturing world-class solutions for our customers – huge names and brands everyone knows and trust. If you have interest in joining a challenging, fast-paced and high-growth company determined to remain the best of the best, please submit your application today.Company DescriptionOur people are our #1 asset and that’s a big reason why we’re the global leader in tumble mixing and drying for the pharmaceutical, chemical, powder metals, cosmetics industries... and more. A stable and growing operation, we pride ourselves in designing, engineering and manufacturing world-class solutions for our customers – huge names and brands everyone knows and trust. If you have interest in joining a challenging, fast-paced and high-growth company determined to remain the best of the best, please submit your application today.

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