Customer Support Specialist
3 weeks ago
NVM has an immediate need for a full-time Customer Support Specialist who has a technical aptitude coupled with physical versatility to assist with occasional local field service and warehouse duties. If you are self-motivated with attention to detail and enjoy working in a fast-paced environment, we want to hear from you.
Description of Duties:
- First responder for email and telephone customer support issues from field
- Resolution of Tier 1 support issues working with customers and field personnel - incl. power, display configuration, cabling, media player status
- Management of technical support tickets including entering new tickets, progressing & escalating tickets, verifying ticket closure online and with customers
- Proactive calls to customer sites to assure solutions are working correctly
- Daily and weekly reports to management of issue and ticket statuses, priorities, escalations, etc.
- Configuration of replacement media players, management appliances and other digital signage hardware using documented procedures
- Tier 1 technical support for digital signage control platforms to scheduling team, escalations as needed to engineering and management.
- Process improvement of all elements of technical support processes
Requirements:
- Need to live or willing to live in the Boise Area
- Must have a valid driver’s license
Job Type: Full-time
Benefits:
- Flexible schedule
- 401(k) with matching
- Health, Dental, and Vision Insurance available
- Paid time off
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