Support Specialist

3 weeks ago

Indianapolis, United States Russell Tobin Full time
Job DescriptionJob Description

The Information Technology team at Russell Tobin & Associates is supporting a top Biotech company that has an opening for a Support Specialist.

Location: 101 Customer Site Street , Indianapolis, IN 46225, United States
Duration: 12+ months
Rate: $20 - 25/ hrs on w2

Job Description:

  • Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients.
  • Ensures quality service and operational performance within the parameters of program and delivery standards.
  • Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
  • Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues.
  • Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.

“Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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