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Customer Services Representative

1 month ago


Gilbert, United States Exact Construction and Restoration Full time
Job DescriptionJob Description

Job Description 

Communication, communication, communication It's at least 95% of what we do. We are looking for another great addition to the Exact Construction and Restoration Team to assist with servicing our customers as a Customer Experience Representative. You will be working directly with our customers to ensure that they have a 5-star experience and provide administrative support to their projects. 

Exact is first and foremost in the business of serving our community. Our team is goal-oriented and committed to achieving personal, professional, and financial success. As a team, we provide Disaster Relief Services to people and properties damaged by Water and Fire. 

We deliver these services following our fundamental values: Integrity- Quality- Communication - Transparency. Exact is growing and on a mission to service 10,000 properties a year. We look forward to discussing your career opportunities by joining the Exact Team  

Objectives:

  • Provide remarkable customer service via phone, text emails, and sometimes interpersonally
  •  Assisting customer to pay their invoices and assisting with timely payment to our vendors 
  • Assist with general office admin tasks and duties under the direction of our Office Manager
  • Data entry and documentation review

Competencies:

  • Strong communication skills, written in person and over the phone
  • Phone Etiquette
  • Proficient in using a computer and basic technology 
  • Self Starter 
  • Detailed Oriented 
  • Coachable
  • Problem Solver
  • Hard work ethic with a team player mentality
  • Able to sit for 8 hour work shifts
  • Dash (Preferred) 

Experience:

  • Must have Customer Service Experience
  • Must have Office Experience 
  • General Office Administration
  • Must pass a background check
  • Hours are 7:00 am- 4:00 pm in the office - Overtime as needed/ upon request 
  • Restoration /Construction (Preferred)
  • Restoration Industry Experience (Preferred)  

Check us out on Instagram, Linkedln, BBB Website, Google Business page, Exactconstructionaz.com 

   


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