Schedule Coordinator/ Customer Service Representative

2 weeks ago


Sarasota, United States RPG Gulf Gate Corp Full time
Job DescriptionJob Description
  • VERY FAST Paced work environment

Responsibilities:

  • Handle customer inquiries and complaints
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Oversees office operations.
  • Impact the company's bottom line by problem-solving and turning frustrated clients into repeat customers
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Arranging and confirming appointments. Software Skills
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Experience with the service industry it is a plus

Qualifications:

  • Previous experience in customer service, sales, or other related fields
  • Appreciation to UP-SELL
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Computer skills/ cellphone knowledgeable
  • Social media skills
  • Ability to work with 2 computer screens
  • Good memory
Company DescriptionGulf Gate Aluminum maintains a positive, family-oriented atmosphere, diverse with cultures and skills while serving the community we live and work in.Company DescriptionGulf Gate Aluminum maintains a positive, family-oriented atmosphere, diverse with cultures and skills while serving the community we live and work in.

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