Branch Operations Manager

2 weeks ago

Indianapolis, United States Pine Full time
Job DescriptionJob Description

Job Title: Branch Manager

Reporting to: Regional Manager

 

Purpose

The Branch Manager’s primary responsibility is to direct day-to-day activities of a Pine facility in order to deliver outstanding customer service, exceptional equipment quality and achieve/exceed rental and sales revenue targets. Demonstrate strong leadership skills while managing branch operational processes and procedures, equipment rentals and create a safe work environment through solid decision making

 

Primary Responsibilities

Leadership

· Hire, train and develop staff to ensure all functions are performed competently and efficiently

· Set clear expectations for performance and evaluate results

· Manage and coach team members for success and empower to make good business decisions

· Engage in staff activities and hold staff accountable for delivering results

· Create a professional workplace and model acceptable behavior

· Demonstrate Pine Core Values in all actions and decisions (Loyalty, Respect, Accountability, Expectations and Performance)

· Ensure all health and safety procedures are followed and create a safety culture within the site based on education, organization/housekeeping, PPE requirements

 

Operational Excellence

· Maintain an efficient, clean and organized branch

· Ensure all equipment meets Pine quality standards

· Confirm that customers are receiving clean, calibrated and working equipment

· Follow operations workflow procedures from order through delivery and returns through invoicing

· Maximize equipment utilization

· Confirm compliance with all company state and federal policies and procedures

 

· Support other locations with equipment or other services

· Be the primary after hours contact for the location

 

Customer Focus

· Ensure excellent customer experience through each key touch point

· Deliver exemplary service and quality products

· Monitor and lead proactive customer satisfaction efforts

· Partner with other departments as internal customers to achieve goals

· Resolve any discrepancies that impact customer satisfaction

 

Sales & Revenue Growth

· Ensure rental and sales revenue goals are achieved

· Follow up on new and expanded business opportunities

· Focus on customer retention methods

 

The Branch Manager may supervise the following positions:

· Customer Service Representative

· Inside Sales Representative

· Technician

· Driver

· Shipping / Receiving Clerk

· Warehouse Supervisor

· Perform Other duties, as assigned or required

.

Knowledge, Skills, Core Competencies

 

• Knowledge and experience in the equipment rental industry highly preferred

• Two years environmental and/or NDT/NDE industry experience preferred

• Clean driving record

• Analytical thinker with solution orientation

• Emotional Intelligence

• Profit and loss experience a strong plus

• Proactive approach with high sense of urgency to succeed

• Excellent written and verbal communication skills

• Effective leadership, motivational, and organizational skills

Ability to multi-task, plan and organize time

 

• Computer skills (Outlook, MS Excel, Word, PowerPoint)

 

Education/Experience

Bachelor's Degree preferred; Associates degree plus eight to ten years’ experience in operations or 10+ years in an operations role accepted in lieu of degree.

 

Environment

This is a safety sensitive position. Fast paced office and warehouse environment with some field travel by car or air for meetings, trainings and customer visits.

Essential Functions

This position is 30% sedentary and 70% active and may include activities such as walking, standing, bending, stretching, climbing (ladder). Must be able to lift to 50 lbs. assisted or unassisted and requires ability to drive a Pine vehicle.

 

Pine Environmental Services reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment

Company DescriptionOur Mission, Vision & Statement
Pine Environmental Services LLC (Pine) is a Professional Service Company, engaged in providing rental equipment in the U.S. and Canada for Environmental Monitoring, Non-Destructive Testing, Visual Inspection, as well as Continuous Emissions Monitoring (CEMS). Pine has the largest stock of Test & Measurement rental equipment in our warehouses across North America. The condition of our equipment is regularly assessed under strict quality control measures, cleaned, charged and calibrated prior to delivery. Pine is completely focused and committed to putting Test & Measurement equipment into the hands of those who need it, through short, medium or long-term rentals. Pine also provides customized and alternative financial offerings for extended project requirements. Pine is committed to provide technical and application support on our wide range of Test & Measurement equipment and to make the availability of, and ease of access to that equipment, second to none.

You can say that a company's Mission statement expresses its "purpose for being" and that its Vision statement then says, "based on that purpose, this is what we want to become." A company's core values are the set of principles that its employees live by as they work together to achieve the company's Vision. Angelo Pinheiro, the company founder has lead by these principles to ensure that our employees understand Pine's purpose, what Pine values, and where we are all taking Pine.Company DescriptionOur Mission, Vision & Statement\r
Pine Environmental Services LLC (Pine) is a Professional Service Company, engaged in providing rental equipment in the U.S. and Canada for Environmental Monitoring, Non-Destructive Testing, Visual Inspection, as well as Continuous Emissions Monitoring (CEMS). Pine has the largest stock of Test & Measurement rental equipment in our warehouses across North America. The condition of our equipment is regularly assessed under strict quality control measures, cleaned, charged and calibrated prior to delivery. Pine is completely focused and committed to putting Test & Measurement equipment into the hands of those who need it, through short, medium or long-term rentals. Pine also provides customized and alternative financial offerings for extended project requirements. Pine is committed to provide technical and application support on our wide range of Test & Measurement equipment and to make the availability of, and ease of access to that equipment, second to none.\r
\r
You can say that a company's Mission statement expresses its "purpose for being" and that its Vision statement then says, "based on that purpose, this is what we want to become." A company's core values are the set of principles that its employees live by as they work together to achieve the company's Vision. Angelo Pinheiro, the company founder has lead by these principles to ensure that our employees understand Pine's purpose, what Pine values, and where we are all taking Pine.

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