Branch Manager

4 weeks ago

Indianapolis, United States First American Financial Company Full time

Branch Manager/Escrow Officer page is loaded **Branch Manager/Escrow Officer**

**Branch Manager/Escrow Officer**

locationsUSA, Indiana, Indianapolis time typeFull time posted onPosted 30+ Days Ago job requisition idR029116 ****Company Summary****

Join a team that puts its People First First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. ****Job Summary****

**Essential Functions**

* Employees supervised are typically escrow positions but can have other support roles reporting in

* May service a market

* Seen as in charge of the branch and is the go-to person for office management and a variety of issues.

* Aligns branch goals with business unit goals. Monitors branch metrics, reporting information to manager and provides recommendations for process / policy change based on branch results

* Maintains existing client base and resolves escalated issues. Answers questions and provides guidance regarding products, services, policies or specific transactions

* Implements processes and supervises the day to day activities of employees responsible for daily operational tasks

**Knowledge and Skills/Technology Used**

* Strong process skills required; detail oriented

* Strong computer skills and knowledge of company operating systems/applications

* Strong problem-solving skills

* Ability to lead/sought out for advice; supervisory and administrative skills

* Able to manage competing priorities

* Strong written and verbal communication skills

* Familiar with competitor, financial and industry dynamics

* Specialized knowledge in one or more escrow product areas

* Basic accounting/finance skills to be able to understand and interpret financial statements

* Customer Service orientation - responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

* Teamwork - balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives

**Typical Education**

* High School diploma or equivalent

**Typical Range of Experience**

* 6+ years of directly related experience

* 3-5 years demonstrated experience in a leadership or management role

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. If you're looking for a career where you can work with great people in an environment that is built on strong relationships, innovative technology and an unyielding integrity, follow the instructions below to take the first step on a rewarding career path with First American.

By submitting this application, you may convey certain personal information to First American. First American is collecting this personal information for the sole purpose of determining your qualification for the position for which you are applying, and for no other purpose. First American will not use this personal information for any other purpose than that stated in this notice.

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