NOC Technician I

6 days ago

Franklin, United States Educational Media Foundation Full time
Job DescriptionJob Description

Our Network Operations Center (NOC) Technicians monitor our EMF radio networks. They partner with Engineers and Broadcast Techs to ensure EMF programs are broadcast in compliance with FCC guidelines and the highest level of quality.  They do this by proactive remote communication w/broadcast equipment and staff. 

*This is a full-time, onsite position that is based out of our headquarters in Franklin, TN.*  

As a NOC Tech I, here are a few things that you'll be doing...

  • Interpret and verify audible or visible signals received on transmitter remote control systems indicating transmitter or other related information at EMF’s facilities.
  • Use basic troubleshooting skills to triage, isolate, and equipment operation via remote control and/or software/firmware problems in broadcast equipment.
  • Take corrective and proactive action to resolve problems or report problems to Engineers.
  • Actively coordinate, cooperate and communication with Field and Contract Engineers to assist with operation, testing, and remote repair of broadcast equipment (such as remote control equipment, satellite-fed equipment and communications equipment) used in radio broadcasting.
  • Verify daily delivery and integrity of transmitter and activity logs. In addition, prepare other reports including telemetry analysis as appropriate.
  • Adjust Network Operations Center equipment to ensure uninterrupted service.
  • Assist in various adjustments and repairs to EMF uplink and related equipment.

Here's what we're looking for in a NOC Tech I...

  • 6 months Network Operation Center work experience.
  • Have attained the SBE “Certified Radio Operator” certification or higher
  • Basic knowledge of transmitter operations and legal limits.
  • Basic knowledge of SNMP, IP, VSAT, Remote Control Systems, Processors, Endecs, etc. to perform NOC duties as assigned.
  • Strong attention to detail
  • Ability to think logically from problem to solution and when appropriate develops alternative solutions
  • Strong communication and customer service skills. Ability to communicate internally and externally and respond to "customer" concerns
  • Proven ability to deal with multiple, simultaneous problems in a systematic and logical manner
  • Elementary understanding of satellite technology
  • Demonstrated teamwork and the ability to partner and work well with others
  • Ability to carry out instructions. Ability to deal with problems and resolve problems in a timely manner.

What can we offer you?

  • Industry leading Medical, Dental & Vision coverage
  • Short/long term disability and life insurance
  • Robust 401K with company match
  • Parental leave with Baby Bonding pay
  • Generous PTO, holiday and sick pay
  • Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
  • Leadership and Career Development Programs including free access to LinkedIn Learning platform

Why work for Educational Media Foundation, K-LOVE/Air1?

Educational Media Foundation (EMF) is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a single radio station, EMF today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states and beyond, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. EMF employs nearly 500 team members between its offices in Nashville, TN, Rocklin, CA, and field locations around the country. You can view our mission and values here Mission, Beliefs & Values. 

“As an Equal Opportunity Employer, EMF makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class, characteristic or status.  However, EMF is also a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” Therefore, pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), EMF has the right to hire only candidates who agree with the Company’s Statement of Faith.  Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act.”

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