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General Manager
2 months ago
Job Summary
General Managers lead their teams in providing our guests with the most exceptional experience in Southern Hospitality. General Managers develop and lead a team that drives traffic, sales, and profitability in our restaurants, by maintaining a customer-centric culture. They do this by ensuring an outstanding guest and employee experience.
Essential duties for a General Manager may include, but are not limited to the following:
People:
· Actively seek growth opportunities or assignments for development.
· Communicates effectively and timely with all guests (internal and external)
· Takes an active role with all new team members.
· Subject matter expert and adherence to all systems and processes
· Effectively demonstrates our Cultural Principles in every interaction.
Performance:
· Subject matter expert and adherence to all systems and processes.
· Upholds standards and takes corrective action when standards are not being met.
· Empowers team members to maintain WOW guest service with every interaction.
· Reduce R&M through proper manager walks, process execution, and timely escalation of opportunity were applicable.
· Engages and fosters external community relationships to include recruitment and sales growth, e.g, digital platforms and catering.
Profit:
· Ability to increase same store growth through sales and guest counts.
· Understands the Restaurants P&L results.
· Understands how quality, service, and cleanliness impact sales.
· Actively participates in inventory management.
· Demonstrates and upholds all safety and security standards.
· Engages in all LTO throughout LTO life cycle; including training and POP by deadlines.
Qualifications:
· A minimum of 3 years’ management experience.
· 18 years or older
· Able to read, write and speak English.
· Must possess a valid driver’s license, and access to reliable transportation.
· Available to work any shift, 7 days a week, with a required 50-hour work week.
· Prior supervisory experience with a coaching mindset.
· Previous onboarding experience with employees at all levels.
· Prior Microsoft Office Experience
· Prior cash handling and bank deposit experience
· Ability to multi-task and lead teams in a fast-paced environment.
· Ability to bend, stand, kneel frequently lifting 25+lbs.
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