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VoIP Administrator

4 months ago

Irvine, United States Kumo Cloud Solutions, Inc Full time
Job DescriptionJob Description

What you will be doing

· Manage Inhouse technology systems and maintenances

· Opening new customer service requests in support-ticketing system

. Trouble-Shoot Voice over IP tickets

. Set up New users and accounts

· Assist with new customer equipment configurations and installations, including:

  • VOIP
  • Routers
  • Switches
  • Wireless access points
  • VLANs

· Assist with configuring and shipping out new customer hardware for remote site deployments

· Create detailed customer documentation for new deployments, including:

  • Equipment make/model
  • IP assignments
  • Configuration information
  • Switch port assignments

· Log network configuration information for new equipment in customer portals

· Assist with scheduling service calls and installations as needed

· Handling or assisting with equipment moves, deployment, equipment tracking, requisitions, and/or RMAs as needed

· Training employees on software and hardware operations and best practices as needed

· Position is full time and typical hours are 8am-5pm, Monday through Friday (some weekend work or adjusted schedules during the week will be required for customer installations)

 

What skills you need to succeed:

· Maintain a positive, customer-oriented attitude when working with customers

· Strong and concise communication skills (both written and verbal)

· Strong trouble shooting skills

· Ability to meet strict project deadlines

· Strong organizational skills

· Ability to prioritize and multi-task between projects

· Ability to work in a team environment or independently

· Ability to think quickly and work in a fast-paced environment

· Must be punctual, responsible, and reliable

· Proficient with Microsoft Suite programs (Excel, Word, Visio Outlook)

Company DescriptionKumo is a leading provider of cloud-based solutions that help companies thrive in a competitive marketplace. We bring enterprise-level, budget-friendly capabilities to our customers. We are a Managed Service and VoIP provider that works with Small and Medium Size businesses in Southern California.Company DescriptionKumo is a leading provider of cloud-based solutions that help companies thrive in a competitive marketplace. We bring enterprise-level, budget-friendly capabilities to our customers. We are a Managed Service and VoIP provider that works with Small and Medium Size businesses in Southern California.