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New Client Onboarding Specialist

4 months ago

Tampa, United States Quikaid, Inc. Full time
Job DescriptionJob Description

About Quikaid:
Quikaid is a Social Security disability representation firm located in St. Petersburg, FL, providing legal service to clients throughout the United States. We are a well managed and fast-growing company, founded in 1993. We have a fast-paced, exciting and fun work environment

What we are looking for:
We are seeking Client Onboarding Specialists to join our Onboarding Department. This role is a critical part of our company's success. Previous inbound customer service-based experience is preferred but not required.


Job Description:
Our Onboarding team is responsible for processing paperwork we receive from clients who have recently signed up for Quikaid's services. The Onboarding team activates the new client, and proceeds with filing their initial claim for benefits with the Social Security Administration. The Onboarding team also ensures representation of our clients' disability claim is processed and acknowledged by SSA. The Onboarding team essentially converts prospective clients into actual clients They interface with the Social Security Administration (SSA) and, of course, our clients and their loved ones. When communicating with clients, the Onboarding team obtains information that is needed to start representing the client on their claim for benefits. This involves obtaining medical treatment information and resources/income information. Onboarding Specialists also answer questions and appease concerns. Basically, they ensure we have all the information we need to
adequately represent our clients


The pay range for this position is between $16-$18.00 per hour with raises and bonuses given regularly to strong performers. Daily bonuses are provided for strong performers. Typically, bonuses for strong performers result in $3-4 per hour in additional pay. A higher starting pay rate may be considered, and is dependent on candidate qualifications, work experience, and skillset. We also celebrate birthdays ($50 bonus) and work anniversaries ($50 per year you have worked at Quikaid; example, on your 3rd anniversary, you will receive $150)


Requirements:

  • We prefer candidates who have experience working in an office environment (law firm, insurance company, etc.), or experience in speaking with customers directly.
  • Strong and accurate communication skills
  • Must type at least 50 words per minute
  • Intermediate to advanced-level computer literacy (multi-tasking by talking on phone while entering information into our case management system).
  • Positive personality (smile through the phone)
  • Professional demeanor
  • Enthusiastic, friendly, & outgoing
  • Team player - works well as part of a team
  • Self-motivated - can work with little supervision
  • Desire to build an outstanding CAREER At Quikaid, we don't hire people to "have a job" but we hire people who want to "build a career" The sky is the limit here


Technology Requirements:
We provide ALL software you need to perform your job duties, but you are required to provide the hardware listed below (including Windows 10+). You will be required to complete a Tech Certification prior to your Start Date, in which we will review your technology components to ensure they meet the below requirements. You will not be able to start working at Quikaid until you have the needed equipment and have passed the Tech Certification.

  • You must have a personal computer (PC) with Windows software.
  • MacBooks & Chromebook cannot be used.
  • In addition to a PC, you must have an external keyboard, mouse, headset with microphone, and working webcam (for training).
  • You must have a Batter UPS (Uninterruptable Power Supply) with at least 3 surge battery outlets (in case of power outage, this prevents lost work and dropped phone calls). Your computer, modem, and at least one monitor must be plugged into the battery-backed outlets.
  • We require at least two monitors that are at least 24 inches in size to ensure compatibility with Quikaid's software.
  • You must have wired Internet access. Wi-Fi cannot be used due to security and reliability reasons. You will be sent a list of approved modems - you cannot use any unapproved modems due to serious connectivity issues they cause.
  • You must have a quiet place to work in your home (for example, spare bedroom, home office, den, etc.). Background noise is not acceptable.

Benefits:
We provide amazing benefits to our awesome employees Here is a list of our benefits:

  • Health insurance, with multiple plans to choose from based on your needs
  • Dental insurance
  • Vision insurance
  • 15 days of Paid Time Off (PTO) per year, to be used however you would like (sick days, vacation days, personal days, etc.).
  • Paid holidays Enjoy holidays with family and friends, while also getting paid
  • A 401(k) retirement plan with 6% match. For every dollar you invest in your own retirement plan, we also contribute a dollar up to 6% of your compensation
  • Fun celebrations, including company-sponsored contests, birthday bonuses ($50 on your birthday), work anniversary bonuses ($50 per year that you've been employed at Quikaid), and various other celebrations throughout the year. We believe in working hard and having fun
  • We have a generous Break policy You can basically take breaks whenever you want or need to, with 30 minutes of paid break each day.

Other Information:

  • This is for a Monday, July 15th start date. This will allow you to provide sufficient notice to your existing employer (if you are employed currently). This date is not negotiable because we will start training all new employees on this date.
  • Successful candidates will be required to complete a background check and drug screening prior to your Start Date. If you are not going to "pass" your background check and/or drug screening, we would discourage you from applying.
  • If you are invited to an interview, the interview will be conducted remotely via video. Generally, you will interview with 1-2 members of our senior management team, approximately 30 minutes per interview. All new hires must complete two rounds of interviews and an aptitude test prior to being offered the position.

Thank you for your interest in developing a career at Quikaid We look forward to receiving your resume and application and getting to know you to determine if there is a great fit

Company DescriptionQuikaid is America's leading Social Security Disability representation firm. We have great company culture, a productive and fun work environment, great leadership and considerable room for career growth We take great care of our employees, including the best benefit program available: health, dental, vision benefits (all paid by the company), 401(k) with company match up to 6% of your compensation, paid holidays, 15 days of Paid Time Off (PTO), which increases to 20 days of PTO on your 5th anniversary, company outings, etc. It really is a great place to work In addition to amazing benefits, we also offer significant promotion and career growth opportunities. We have been growing consistently since our founding, so we continually need employees to take on new challenges. We would love for you to consider joining our awesome team and helping us make a difference in our clients' lives while also helping us continue to build a great company. We look forward to getting to know youCompany DescriptionQuikaid is America's leading Social Security Disability representation firm. We have great company culture, a productive and fun work environment, great leadership and considerable room for career growth We take great care of our employees, including the best benefit program available: health, dental, vision benefits (all paid by the company), 401(k) with company match up to 6% of your compensation, paid holidays, 15 days of Paid Time Off (PTO), which increases to 20 days of PTO on your 5th anniversary, company outings, etc. It really is a great place to work In addition to amazing benefits, we also offer significant promotion and career growth opportunities. We have been growing consistently since our founding, so we continually need employees to take on new challenges. We would love for you to consider joining our awesome team and helping us make a difference in our clients' lives while also helping us continue to build a great company. We look forward to getting to know you