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Customer Accounts Advisor
2 months ago
We are seeking college graduates with an associate or bachelor's degree to join our Customer Accounts team. This position will be responsible for helping customers by providing product and service information and account issues.
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Qualifications:
- Associate's degree minimum is required for this position.
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
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