Branch Manager

The Branch Manager will direct and supervise the staff and day-to-day operations in the assigned branch location, ensuring delivery of quality customer service and achievement of sales or productivity goals.

SUPERVISORY RESPONSIBILITIES

• Hires and trains qualified candidates for entry-level roles

• Oversees the day-to-day workflow of the branch

• Conducts performance evaluations that are timely and constructive, providing recommendations for promotion and salary adjustment as appropriate

DUTIES/RESPONSIBILITIES

• Responsible for daily operations of the branch, and continued growth

• Conducts regular staff meetings and communicates with branch staff to ensure understanding of goals and objectives; provides guidance and leadership to enable staff to meet these goals and objectives

• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service, and setting an example for other staff

• Develop positive client relationships by regular customer visits

• Collaborate with recruiters and branch team to develop, and lead the recruiting efforts including postings

• Partner with client’s contacts to understand the needs and expectation of the client to ensure excellent service delivery

• Manage situations that can be difficult with clients and provide the client with a resolution, information, or additional options

• Coach and counsel colleagues on behavioral and performance issues, document and take corrective actions as necessary

• Comply with all company policies, procedures, and regulations

• Collaborates with Area Manager and/or Regional Vice President to set reasonable KPI, sales, and branch goals

• Identifies training needs and opportunities; develops and implements a plan for meeting those needs

• Participates in community activities to promote the organization and to build goodwill

• Collaborates with branch team regarding advertising, marketing, and growth campaigns

• Working knowledge of Risk Management and Worker Compensation

• Attending sales appointment • Collecting and reporting trends to customers and senior management team

• Attending labor meetings at customer sites

• Scheduling and attending plant tours

• Negotiating clients bill rates

• Creating wage analysis and presenting to customers

• Lead generating

• Skill marketing candidates to customers and prospects

• Manage situations that can be difficult with field employees such as workers compensation cases, sexual harassment claims, etc.

• Performs other related duties as assigned

• Depending on branch size your duties may be flexible