Field Engineer

1 month ago


Salt Lake City, United States Datum Software Full time
Job DescriptionJob Description

Job Details:

Job Title: Field Engineer

Duration: Long Term Project

Location: Salt Lake City, UT || On-Site

 

Job Description:

Responsibilities:

  • Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
  • Provides service and customer support during field visits or dispatches.
  • Diagnoses errors or technical problems and determines proper solutions.
  • Produces timely and detailed service reports.
  • Documents processes.
  • Collects and analyzes performance data to provide technical assistance.
  • Ties workflow to schedule
  • Accurately documents solutions related to complex issues.
  • Creates workaround procedures when standard procedures have failed and ensures issues are resolved.
  • Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
  • Builds positive relationships with customers.
  • Ability to use a ladder.
Company DescriptionStaffing and recruitiingCompany DescriptionStaffing and recruitiing
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