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Director Of Operations
2 months ago
Job Title: Business Operations Manager
Location: Oahu, Hawaii
Company: Commercial B2B business with Warehouse distribution of Construction & Commercial Consumables & small Service team.
Position Overview:
We are seeking a dynamic and experienced Business Operations Manager to oversee the entire operation of our business. This role is responsible for managing personnel, streamlining processes, and developing the infrastructure needed for long-term growth. The ideal candidate will implement systems that drive accountability, increase productivity, and ensure company benchmarks are met.
Key Responsibilities:
Team Leadership & Management
Supervise and provide leadership to all employees across departments (Sales, Collections, Inventory, Installation, Warehouse).
Foster a productive and positive work environment by ensuring tasks are delegated, employees are held accountable, and expectations are clear.
Establish a system for daily and long-term tasks, ensuring no idle time is wasted.
Promote discipline regarding work conduct, such as limiting personal activities during work hours.
Keeping staff from having downtime with a goal driven culture.
Systems & Infrastructure Development
Create and implement policies, procedures, and systems to support business growth.
Manage large-view goals and long-term plans to ensure they align with the company's vision.
Ensure staff track all customer interactions and incoming calls, including managing status updates through CRM system.
Develop and monitor key performance indicators (KPIs) and benchmarks to assess business health.
Business Development
Operational System Improvement * Process Automation *
Customer Service Enhancement:
Market Expansion Support:
Technology management
Operational Risk Management:
Employee Engagement and Retention::
Financial Management & Budgeting
Collaborate with the financial team to create budgets that meet company financial benchmarks.
Oversee collections with the team, ensuring open invoices are actively followed up on & collections are handled efficiently.
Watch expenses, inventory, and office supplies, ensuring they are managed efficiently.
Inventory & Warehouse Oversight
Work with the Warehouse Manager to ensure inventory is organized, dated, and tracked for velocity.
Implement systems for notifying customers when ordered products arrive and monitoring stock levels.
Customer Relations & Service
Maintain high standards of customer service by ensuring efficient order processing, timely service (roadside, job site, and in-house), and proactive communication.
Track and follow up on customer interactions to maintain strong relationships.
Reporting & Accountability
Generate and analyze regular reports on sales performance, financial health, and operational efficiency.
Hold regular meetings to discuss these reports and implement corrective measures where needed.
Qualifications:
Minimum 5 years as a successful General Manager or Operations Manager
Proven experience in operations management, preferably in a commercial or service-based business.
Strong leadership skills with the ability to manage and motivate a diverse team.
Excellent organizational skills, able to implement and refine systems for operational success.
Strong financial acumen with experience in budget management.
Ability to create and implement sales strategies.
Problem-solving mindset, capable of diagnosing and resolving business inefficiencies.
Desired Traits:
Ability to foster a collaborative and positive work environment by promoting teamwork, mutual respect, and employee engagement, ensuring that all team members feel valued and motivated in their roles.
Visionary thinking with attention to detail.
Ability to hold others accountable in a fair and consistent manner.
Comfortable with the development and enforcement of policies.
Excellent communication skills to manage a team and engage with customers.
A passion for contributing to a successful business with long-term growth in mind.
This role will be essential in driving the company forward, ensuring that operational excellence is achieved while preparing the business for future growth. If you are a strategic thinker who thrives in creating systems and empowering teams, this is the role for you.
Company DescriptionWe are a rapidly growing tire company specializing in business-to-business sales and installation services. Our offerings include roadside emergency assistance, in-shop service, and wholesale distribution. Currently serving multiple Hawaiian islands, we are expanding to all major islands. Committed to delivering only high-quality products, we prioritize both our customers and team members in everything we do.Company DescriptionWe are a rapidly growing tire company specializing in business-to-business sales and installation services. Our offerings include roadside emergency assistance, in-shop service, and wholesale distribution. Currently serving multiple Hawaiian islands, we are expanding to all major islands. Committed to delivering only high-quality products, we prioritize both our customers and team members in everything we do.