Customer Service Specialist
1 week ago
Job Summary
Our growing flooring manufacturing business is looking for a skilled problem solver to join our team as a Customer Service Specialist. We need an enthusiastic individual who can listen to customer services issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
Customer Service Lead Responsibilities and Duties
· Answer incoming customer calls regarding billing issues, product/service questions and general client concerns
· Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
· Update customer information in the customer service database during and after each call
· Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
· Impact the company’s bottom line by problem solving any and all service and related issues
· Maintain customer accounts, as well as order entry
· Point person for mailing support marketing materials to customers and clients
· Support field sales personnel and team management as needed
Customer Service Lead Qualifications and Skills
· Must have a minimum of 3-5 years customer service experience
· High School Diploma, College Degree preferred
· Excellent verbal and written communication skills
· Ability to remain professional and courteous with customers at all times
· Strong phone contact handling skills and active listening
· Familiarity with CRM systems and practices
· Knowledge of all Microsoft Suite applications
· Ability to work autonomously in a small company environment
Company DescriptionVälinge Flooring is a part of Välinge Innovation AB – a Swedish innovation and floor producing company based in Viken. During 2021 we launched our first hardwood flooring products to retailers in the US, under the name Välinge Flooring. Our patented technologies Woodura® and 5G® are already well proven, and our R&D facility in Viken is considered to be one of the world's most advanced R&D center related to laminate, wood and wood-powder based flooring technology.Company DescriptionVälinge Flooring is a part of Välinge Innovation AB – a Swedish innovation and floor producing company based in Viken. During 2021 we launched our first hardwood flooring products to retailers in the US, under the name Välinge Flooring. Our patented technologies Woodura® and 5G® are already well proven, and our R&D facility in Viken is considered to be one of the world's most advanced R&D center related to laminate, wood and wood-powder based flooring technology.
-
Customer Service Specialist
2 days ago
Alpharetta, United States Service Experts Full timePosition Title: Customer Service Specialist Shift : 2-10:30pm to include weekends (2 consecutive weekdays off) Join the team of experts and realize your true potential Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the...
-
Customer Service Specialist
2 weeks ago
Alpharetta, United States Elite Recruiting Group Full timeAre you seeking to join a rapidly growing employer with a global footprint? Are you looking for a collaborative team environment with ample opportunities for training and development? If so, please continue reading.We are looking for a highly motivated Customer Service Specialist to join our growing company. This unique role combines the best of both worlds:...
-
Customer Account Specialist
3 weeks ago
Alpharetta, United States Got Bugs? Termite and Pest Solutions Full timeAre you ready to join a dynamic team that values continuous growth and learning? As a Customer Account Specialist at Got Bugs?, you'll have the opportunity to work onsite in Alpharetta, assisting our valued clients with their pest solutions and lawn care needs. Imagine being part of a team that thrives on problem-solving and innovation, where your...
-
Customer Account Specialist
3 weeks ago
Alpharetta, United States Got Bugs? Termite and Pest Solutions Full timeAre you ready to join a dynamic team that values continuous growth and learning? As a Customer Account Specialist at Got Bugs?, you'll have the opportunity to work onsite in Alpharetta, assisting our valued clients with their pest solutions and lawn care needs. Imagine being part of a team that thrives on problem-solving and innovation, where your...
-
Customer Account Specialist
2 weeks ago
Alpharetta, United States Got Bugs? Termite and Pest Solutions Full timeAre you ready to join a dynamic team that values continuous growth and learning? As a Customer Account Specialist at Got Bugs?, you'll have the opportunity to work onsite in Alpharetta, assisting our valued clients with their pest solutions and lawn care needs. Imagine being part of a team that thrives on problem-solving and innovation, where your...
-
Customer Account Specialist
2 weeks ago
Alpharetta, United States Got Bugs? Termite and Pest Solutions Full timeAre you ready to join a dynamic team that values continuous growth and learning? As a Customer Account Specialist at Got Bugs?, you'll have the opportunity to work onsite in Alpharetta, assisting our valued clients with their pest solutions and lawn care needs. Imagine being part of a team that thrives on problem-solving and innovation, where your...
-
Customer Account Specialist
3 weeks ago
Alpharetta, United States Got Bugs? Termite and Pest Solutions Full timeJob DescriptionJob DescriptionAre you ready to join a dynamic team that values continuous growth and learning? As a Customer Account Specialist at Got Bugs?, you'll have the opportunity to work onsite in Alpharetta, assisting our valued clients with their pest solutions and lawn care needs. Imagine being part of a team that thrives on problem-solving and...
-
Lead Customer Experience Specialist
2 weeks ago
Alpharetta, United States Landis+Gyr Full time** Lead Customer Experience Specialist** Landis+Gyr is a leading global provider of integrated energy management solutions for the utility sector. Offering one of the broadest portfolios, we deliver innovative and flexible solutions to help utilities solve their complex challenges in Smart Metering, Grid Edge Intelligence and Smart Infrastructure. With sales...
-
Customer Experience Specialist
2 weeks ago
Alpharetta, United States Regina Full timeCustomer Experience Specialist - Ticket OperationsJob Order #: Employer Name:Saskatchewan Roughrider Football Club Inc. Posted Date: 16-Jul-2021 Location: REGINA# of Positions: 1 Employment Terms: Part Time Experience: 1-2 Years Apply By: 23-Jul-2021 This job is no longer taking applications Application InformationThis job is no longer taking applications...
-
Alpharetta, United States Toyota North America Full timeExcited to grow your career at Toyota?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!Our people make all the difference in our success.To save time applying,...
-
Retail Service Specialist>
3 weeks ago
Alpharetta, United States O'Reilly Auto Parts Full timeO'Reilly Automotive - 6130 Atlanta Highway [Store Manager] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas of sales, customer service, store appearance and operations; Serve in a leadership role...
-
Retail Service Specialist>
4 weeks ago
Alpharetta, United States O'Reilly Auto Parts Full timeO'Reilly Automotive - 6130 Atlanta Highway [Store Supervisor / Team Member] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas of sales, customer service, store appearance and operations; Serve in a...
-
Customer Support Specialist
5 days ago
Alpharetta, United States Wheels, Inc. Full timeJob Description: OVERVIEW Provides administrative and operational support to Account Managers. The role focuses on the delivery of customer satisfaction through accurate and timely completion of customer service requests. These requests are addressed via interaction with other operating departments and through the utilization of CRM tool and Fleetview...
-
Customer Service Advocate 2
2 days ago
Alpharetta, United States MHI Full timePrimetals Technologies, a worldwide leading engineering and manufacturer of capital equipment for the steel making industry, known for our strengths in mechanical engineering, electronics, automation, manufacturing, project management and service is hiring for the following position: Customer Service Advocate 2 Location: Alpharetta, GA Required Travel: 0-5%...
-
Accounts Associate/Customer Service Rep
2 weeks ago
Alpharetta, United States RemX Full timeJob DescriptionJob DescriptionRemX Staffing is assisting a client in hiring account reps/customer service associates. This is an ONSITE position.Positions: Account Reps/Customer Service RepsPay: $21hrLocation: Onsite Alpharetta, GAHours of Operations: 8am-5pm, 9am-6pm, at least two weekly shifts of 11-8, and every other Saturday (normally two per month,...
-
Customer Service Specialist 1 AIM
2 weeks ago
Alpharetta, United States Aon Full timePosting Description: Aon is looking for a on site Customer Service Associates in Alpharetta Georgia! Are you a Tier I Customer Care Call Center Representative able to provide outstanding inbound service to our customers by initiating benefits, answering questions, and handling complaints for Debt Cancellation programs? If so, we want to talk to you! To be a...
-
Customer Sales Specialist
2 weeks ago
Alpharetta, United States Arrow Electronics Full timePosition:Customer Sales SpecialistJob Description:This position will follow a hybrid schedule of 2 days per week in our office and 3 days per week from home.What You Will Be Doing:• Responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts. Researches and responds to customer...
-
Customer Sales Specialist
4 weeks ago
Alpharetta, United States Arrow Electronics Full timePosition:Customer Sales SpecialistJob Description:This position will follow a hybrid schedule of 2 days per week in our office and 3 days per week from home.What You Will Be Doing:• Responsible for the day-to-day sales activities, sales support and customer service tasks for specified customers and assigned accounts. Researches and responds to customer...
-
Customer Service Advocate 2
2 weeks ago
Alpharetta, United States Mitsubishi Heavy Industries Full timePrimetals Technologies, a worldwide leading engineering and manufacturer of capital equipment for the steel making industry, known for our strengths in mechanical engineering, electronics, automation, manufacturing, project management and service is hiring for the following position: Customer Service Advocate 2 Location: Alpharetta, GA Required...
-
Customer Service Advocate 2
4 weeks ago
Alpharetta, United States MHI Full timePrimetals Technologies, a worldwide leading engineering and manufacturer of capital equipment for the steel making industry, known for our strengths in mechanical engineering, electronics, automation, manufacturing, project management and service is hiring for the following position: Customer Service Advocate 2 Location: Alpharetta, GA Required Travel: 0-5%...