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Member Services Representative

2 months ago

Buffalo, United States RemX Full time
Job DescriptionJob Description

Now hiring for a contract to hire Member Services Representative

Candidates must reside locally to Buffalo, NY. Training is 8 weeks fully-on site and then the role transitions to fully remote.

Hours: Monday through Friday 8:00-4:30. 

**2-3 rotating night shifts required weekly. Hours would be between 11:30, 12 to 8- 9 PM.

Pay: $18- 20 hourly dependent on experience, $1 increase upon converting to permanent with quarterly bonuses

Start Date: August 19 

• Quarterly in office team building days with paid company lunches

Help People and Help Grow Your Career
Do you have the desire, personality, and people skills to work in customer service? How about getting in the door with an exceptional company that offers room to advance your career? We have an immediate opening for a Customer Service Representative in a contract to hire position, that offers competitive pay and benefits and a professional work environment. Don’t miss out on this amazing career opportunity

Apply today Get to know RemX and why customer service professionals enjoy working with RemX.

As a RemX Member Services Representative We Offer You:

  • Competitive pay
  • Paid weekly (Direct Deposit or ATM Debit Card available)
  • Access to health benefits and retirement plan
  • A personal recruiter to help with job searches and assistance when at work
  • Contract to hire opportunity

Responsibilities:

  • Learn fundamentals of health insurance plans and pharmacy benefits.
  • Take incoming calls from members, identify and resolve questions or issues that arise regarding the prescription 
    benefit plans and plan coverage.
  • Assist members in enrolling into appropriate manufacturer copay assistance programs to help them reduce their 
    out-of-pocket cost for specialty medications. 
  • Provide member support to answer questions regarding insurance benefit information and the copay assistance 
    program.
  • Accurately document all calls.

​Qualifications:

  • High School Diploma or GED required.
  • 3+ years of customer service experience or call center experience- preferably from healthcare industry
  • Must be available to work three (3) evening shifts until 8:00pm and/or 9:00pm.
  • Strong work ethic, positive attitude, and commitment to high performance standards.
  • Tech savvy with experience in MS Office Suite
  • Ability to prioritize and multitask
  • Excellent written and verbal communication skills

Find A Job That Works for You

Each and every day RemX puts over 90,000 people to work, helping more than 15,000 companies find the talent they need to succeed. And, as a part of the 10th largest staffing company in the world, we understand that at the heart of every successful business are people. That’s why we work hard to find you the right job at the right company. Explore all the exciting opportunities RemX offers and find the right job for you

Company DescriptionRemX is the professional staffing division of Employbridge, America’s Leading Workforce Specialist.

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We offer a variety of staffing solutions, including:

Temporary, temp-to-hire, direct hire
Independent contract placements
Executive search
Managed staffing and outsourced workforce solutions