Customer Service Representative
3 weeks ago
Business Unit-Stream Labs
Summary
Client Service Reps counsel clients, contractors, and business on StreamLabs product/service offerings and independently resolve tasks, while maintaining performance standards.
Job Responsibilities
• Counsel current and potential clients on water leak detection solutions and coordinate the installation of equipment.
• Training will be provided on product knowledge.
o Training will be provided on FAQ
• Navigate multiple systems / applications to research and resolve customer inquiries and help them get the most out of their equipment, documenting interactions and following up as needed. Mostly Microsoft Office applications
• Follow-up on prescribed tasks
Skills
• Some technical proficiency to be able to move from one internal system to the next
• Strong communication skills
• The ability to solve questions as related to the product
• Work effectively in a team environment using professional interpersonal and communication skills.
• Comply with corporate policies and internal business processes / procedures while meeting/exceeding service performance and quality standards.
Education/Experience
• High school diploma or GED
• 2-4 years of client service experience
• College degree or technical equivalent would be preferred but not a requirement
• Proficiency with Microsoft Office, specifically Word and Excel
o Outlook-initiate messages and responses with clients and contractors
o Word-basic experience
o Excel-need to be comfortable using Excel with regards to be viewing spreadsheets and navigate
• Strong oral and written communication
• Proven organization skills and ability to multi-task
• Ability to work independently, as well as in a team environment
• Experience handling multiple priorities within established time constraints
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