Medical Front Desk

2 weeks ago

Las Vegas, United States A Nicknam PC Full time
Job DescriptionJob Description

At Southern Nevada Family Medicine, we are dedicated to providing exceptional patient care and service. We are currently looking for a proactive Front Desk Associate who excels in scheduling and managing patient appointments. This role is central to our operations, ensuring effective patient flow and a smooth experience from check-in to checkout. If you have a passion for healthcare and a talent for organization, we encourage you to apply.

Key Responsibilities:

  • Manage the scheduling of patient appointments, prioritizing efficient time management to optimize daily operations.
  • Greet patients upon arrival, facilitate a smooth check-in process, and verify personal and insurance information.
  • Handle patient checkouts, including the scheduling of follow-up appointments, and process payments for services rendered.
  • Collect co-pays, deductibles, and other financial responsibilities from patients at the time of service.
  • Ensure accuracy in entering and updating patient data in our Electronic Health Record (EHR) system.
  • Respond to patient inquiries over the phone and in person, providing timely and accurate information.
  • Maintain the cleanliness and organization of the front desk area to uphold a welcoming environment.
  • Adhere to all privacy policies and maintain confidentiality in accordance with HIPAA regulations.

Position Requirements:

  • Bilingual proficiency in English and Spanish is preferred.
  • High school diploma or GED equivalent required.
  • Proven experience in scheduling and front desk operations, particularly within a healthcare setting.
  • Strong proficiency in using computers with software such as Microsoft Word, Outlook, and EHR systems.
  • Excellent communication, customer service, and telephone skills.
  • Strong organizational skills with the ability to multitask effectively.
  • Commitment to maintaining strict confidentiality and a thorough understanding of HIPAA policies.

Why Join Southern Nevada Family Medicine? Joining our team means being part of a community that values health and patient-centered care. We offer a supportive and growth-oriented environment where you will have opportunities to contribute significantly to the well-being of our patients and community. We believe in fostering a workplace where every team member is valued, supported, and inspired to achieve their best.

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