Customer Service Representative | Roofing Company

2 months ago


Acworth, United States Pro Roofing & Siding Full time
Job DescriptionJob Description

Are you passionate about helping others and providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy solving problems? If you answered yes, then we want to talk to you

Position: Customer Service Representative

Company: Pro Roofing and Siding

Location: Metro Atlanta, Georgia

Type: Full-Time

About Us: Pro Roofing and Siding was founded in 2008 with the vision of providing excellent customer service and delivering great results for our customers. We have stayed committed to our vision, and as a result, we continue to grow. You are more than just an employee; you are part of a family. Consider joining our fun, exciting, and expanding team

Responsibilities:

  • Respond to customer inquiries via phone, email, and chat (and other channels) in a timely and professional manner
  • Provide accurate information about products and services
  • Assist customers with scheduling appointments and resolving issues
  • Maintain detailed and accurate records of customer interactions and transactions in our CRM system
  • Coordinate with other departments to ensure customer satisfaction and timely resolution of issues
  • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution
  • Support sales team with lead management and follow-up tasks
  • Support operations team with project management and follow-up tasks

Qualifications:

  • Positive attitude and high energy
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Detail-oriented and organized
  • Ability to work independently and as part of a team
  • Experience with CRM software (preferred)
  • Previous customer service experience (preferred)
  • Candidates who need flexibility are welcome to apply

What’s In It For You:

  • Competitive salary
  • Flexible schedule
  • Opportunities for professional growth and development
  • A supportive and friendly work environment
  • Paid time off

How to Apply: If you are ready to join a dynamic team and make a difference, please submit your resume and a cover letter explaining why you would be a great fit for this position.

We look forward to hearing from you

Company DescriptionMore Than Just an Employee...
Part of a Family
Pro Roofing and Siding is a company committed to providing a positive working environment for our team members. If you are interested in joining the Pro Roofing and Siding team please review our open career offerings here.Company DescriptionMore Than Just an Employee...\r
Part of a Family \r
Pro Roofing and Siding is a company committed to providing a positive working environment for our team members. If you are interested in joining the Pro Roofing and Siding team please review our open career offerings here.

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