IT Business Analyst IV
3 weeks ago
Remote
12-month contract
$42-52/hr W2 DOE
Duties:
1) Incident Management (Engineering exposure - tech knowhow is good enough)
2) Problem Management (understands handshake between Incident and Problem Management)
3) Data Analytics (SQL, Tableau etc.). Experience in Automation a huge plus - superior expertise
4) Monitoring (Splunk, Wavefront etc.) - basic understanding
5) Cross-Functional interactions with Business Organization (Legal, Compliance, Customer Success, Risk etc.) - for Business recovery post an outage.
6) Understands FinTech world at a high level
Skills:
- 7+ years of experience in banking or the FinTech industries with a focus on incident management and customer service roles.
- Basic technical knowhow to drive/chair incident recovery bridges and post incident deep dives with Engineers.
- Outstanding empathy and understanding of the small business owner and their finances
- Ability to work in a fast paced and quickly changing environment
- Strong written communication skills Strong communication skills with the ability to simply lay out the conclusions and reasons for each decision
- Ability to constantly focus on the process and to develop and implement operational changes in order to improve efficiency and limit risk throughout the underwriting process
- Excellent motivational abilities, willingness to teach and coach, and ability to learn quickly
- Analytical mindset, strong excel skills, SQL is nice to have
Preferred Qualifications:
- ITIL Foundation and ITIL Service Operations certifications
- Software Development Life Cycle (SDLC)
- Basic knowledge of AWS stack (Cloud tech in general)
Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
#CB #LI-GM1Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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